Jacqueline Ulsamer

Benson,NC

Summary

Customer-oriented General Manager with 13 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments.

Overview

years of professional experience

Work History

Purchaser

Baker Thermal Solutions

Clayton , NC

10.2021 - Current

Conducted market research for alternative suppliers, leading to increased competition and improved pricing negotiations.
Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
Maintained complete documentation and records of all purchasing activities.

General Manager

Fastenal

Clayton, NC

12.2007 - 10.2021

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Maintained extensive knowledge of company products and services.
Upheld company policies and implemented standards fairly.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Aggressively pursued competitive accounts by differentiating company from competitors.

Education

Freedom High School

Oakley, CA

Skills

Account management
Reporting knowledge
Vendor sourcing
Profit and loss understanding
Financial administration

Training & Development
Self-motivated professional
Customer Service
Good telephone etiquette

Timeline