Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Unger

Jackson,MS

Summary

Energetic Manager enthusiastic about working with high-performance teams. Personable, responsible, and hardworking professional. Dedicated to innovative skills, effective budgeting and great customer service. Well-rounded leader with talent of swift problem solving, with quick and effective solutions to wide array of issues.

Overview

18
18
years of professional experience

Work History

Child Nutrition Manager

Jackson Public Schools
Jackson, MS
08.2015 - Current
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Managed employees throughout preparation and service of 3 meals per day.
  • Hired and managed all kitchen staff.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day, Monday-Friday.
  • Purchased food and cultivated strong vendor relationships.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Recruited top-notch employees for lead cook and assistant cook positions.
  • Oversaw food preparation and monitored safety protocols.
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 60% food waste reduction.
  • Limited portion sizes and used garnishes to control food costs.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Set schedules for 8 staff by planning and designating shifts and hours.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Planned weekly nutritionally balanced menus to reflect current dining trends.
  • Operated POS systems to process payments and lunch cards.
  • Promoted student and staff satisfaction by serving and merchandising meals in attractive manner.
  • Inspected all equipment, kitchen appliances and work areas to verify cleanliness and functional operation.
  • Completed daily closing duties by cashing out register drawers and restocking items and supplies.
  • Inventoried condiments, food and cooking supplies to verify availability of items required for meeting projected menu requirements.
  • Prepared beverage and food items to meet mandated nutritional and project meal requirements.
  • Used POS to prepare production sheets and maintain accurate records.
  • Managed food service operations, including food production, sanitation and staff supervision.
  • Disseminated information to community agencies, school staff and students to promote increased interest in lunch programs.

Patient Care Nursing

Mississippi State Hospital (Whitfield)
Pearl, MS
03.2012 - 02.2014
  • Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
  • Maximized patient safety, employed interventions and interacted with patient to increase engagement and redirect behavior.
  • Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.
  • Recognized patient and family reactions to hospitalization, illness, procedures and staff and initiated supportive measures.
  • Offered direct physical care and basic nursing procedures and treatments for patients in stable condition under general supervision of RN.
  • Maintained best-in-class standards for individualized care in 7-bed unit by continuously checking in with patients and families and quickly providing care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Transported patients between rooms and appointments or testing locations.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.

Customer Service Representative

Silver Starr Services
Jackson, Ms.
05.2007 - 08.2012
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Provided information to customers regarding Silver Starr's charge card and loyalty program and helped to open and activate new accounts.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

Education

High School Diploma -

Bailey Magnet High School
1900 North State Street, Jackson Ms. 39202
05.2004

Skills

  • Dietary planning
  • Verbal and written communication
  • Relationship building
  • POS systems expert
  • Good listening skills
  • ServSafe
  • Patient Care
  • Organizational skills
  • Multitasking ability
  • Recordkeeping strengths
  • Inventory Tracking

Timeline

Child Nutrition Manager

Jackson Public Schools
08.2015 - Current

Patient Care Nursing

Mississippi State Hospital (Whitfield)
03.2012 - 02.2014

Customer Service Representative

Silver Starr Services
05.2007 - 08.2012

High School Diploma -

Bailey Magnet High School

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