JACQUELINE VALLEJO
Zeno Office Solutions
Midland,TX
1
Language
1
Certification
26
years of professional experience
HelpDesk Technician with focus on delivering reliable and efficient service solutions. Demonstrates strong troubleshooting skills and commitment to resolving issues swiftly. Consistently ensures equipment operates at peak performance with straightforward, hands-on approach.
Work History
Help Desk Technician
15 Years 4 Months- Managed multiple projects simultaneously while adhering to established deadlines and budgets.
- Resolved customer complaints quickly and professionally by providing technical assistance when needed.
- Proficient in operating and troubleshooting various printing equipment.
- Successfully completed complex projects while managing multiple deadlines simultaneously.
- 2023-Present. Help Desk/KFS: Managing over 2000 devices daily.
- Assist Field techs with part numbers/troubleshooting.
- Troubleshooting issue with Mac,Windows, Quick books and various other programs.
- Dispatching techs to calls. Fixing issues with Dispatch in Eauto.
- Set up equipment and configure for installation.
- Assist Service Manger in projects.
- 2021-2023. Service Team Lead/Helpdesk:Created and implemented new territory for field tech to efficiently hit thier 1 hour response time.
- Cross trained field techs to assist with installs.
- Dispatching Cleaning Calls to techs daily for preventive maintenance.
- Help desk support dailyfixing printing and scanning issues.
- Customer retention.
- 2018-2021 Printer /Copier Field tech.
- Assisted in configuring and installing equipment.
- Set up and networked new equipment.
- Toner deliveries.
- Kyocera Fleet Service (KFS/ help desk)Created reports and work flows for toner alerts and error codes.
- Monitoring over 1000 devices daily for errors
- Dispatching calls to techs.
- Assisted Service manager with projects.
- 2015-2018 Printer/copier Field tech:
- Toner delivery.
- Configuring and installations
- Refurbished copiers and printers.
- Toner delivers.
- Assisted in the implementing of KFS.
- Creating customers accounts. Managing and maintaining KFS.
- Assisted in Fleetview and Print Audit set up andconfiguring profiles. Managed/Maintained/
- Installing both softwares on all devices.
- Assisted with dishpatching calls.
- Implemented Helpdesk using Log me in 123.
- Updated print drivers on Mac and Windows OS.
- Fixed printing issues. Fixed and
- Configured drivers for custom jobs.
- Set upand troubleshooting for Scan to SMB and Scan to email.
- Installed and configured Hy-pass
- applications.
- Key opted customers on copier features.
- Assisted Service Manger with projects
Technical Support Representative
2 Years- Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally.
- Identified and solved technical issues with variety of diagnostic tools.
- Troubleshot issues on device-specific problems, network performance, and internet connectivity.
printer/shop tech
9 Years- Determined inventory quantity needs, ordering more materials based on minimum or maximum levels.
- Identified hardware malfunctions by running tests on individual components such as scanners or memory cards.
- Created reports detailing activities completed during each service visit including parts used and labor hours required.
- Hy-Density Imaging. Shop/ Field printer technician .
- Worked on HP, Epson, Lexmark,Xerox, Zebra.
- Customers Service for in store shopping on PC parts.
- Troubleshooting printer/plotter issues.
- Phone support.
- Ordered parts and supplies.
- Maintained inventory.
- Shop hand
Education
- Basic Electronics
Skills
Strong communication skills
Inventory management experience
Time management capabilities
Quality control procedures
Equipment maintenance
Exceptional customer service
Deadline driven focus
Work order processing
Certification
- Kyocera Hy-pass applications
- Kyocera Copy Repair
LANGUAGES
English Fluent
Timeline
Help Desk Technician
Zeno Office Solutions
04.2011 - CurrentRead More
Technical Support Representative
West Call Center
04.2009 - 04.2011Read More
printer/shop tech
Hy-Density Imaging
04.2000 - 04.2009Read More
El Paso Community College
from Basic Electronics
Read More