MS Office Suite
Jacqueline Van Andel
Account Manager
Los Alamitos,CA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
10
10
years of professional experience
Work History
Senior Account Manager
5M Contracting, Inc
Tustin, CA
10.2018 - Current
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Ensure all Bids are accurate and submitted on time.
- Manage Subcontractor insurance and machine registrations are accurate and current.
- Draft Subcontracts and Change orders.
- Look ahead for potential conflicts.
- Manage all Closeout documents to submit to clients as well as GC’s -Initiate updates to our Injury Illness Prevention Program in accordance with OSHA regulations.
- Notify with proper agencies (IE: OSHA and SCAQMD, Building Permits )for any upcoming projects.
- Assist with RFP, RFI, RFQ requests -Maintain OSHA logs and all other safety required documents and postings.
- Assist with agency, consultant, and internal report filings and audits as requested.
- Work with all levels of company to develop meeting agendas, training materials, safety improvements, and activities to meet company safety objectives.
- Lead investigations of injuries, illnesses, near misses, and provide root cause analysis, incident documentation, recommendations, and required actions.
- Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion.
- Led weekly production and operations contractor meetings, facilitating stronger communication and helping to resolve critical issues.
- Promoted adherence to safety policies and procedures, ensuring proper handling and operation of materials and equipment.
- Reduced costs by driving competitive subcontractor bids and effective contract execution.
Account Manager
R&W Financial
05.2018 - 10.2018
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Knowledge of US GAAP
- Responsible for bookkeeping using QuickBooks including accounts payable and receivable
- Prepares financial statements and documents for meetings.
- Managed all travel logistics for CEO and associates.
- Handled all scheduling for weekly meetings and yearly conferences.
- Managed 12 accounts by reviewing and mitigating discrepancies and collaborating with account holders.
International Account Manager
Ampro/ Trisar Inc
Orange, CA
09.2016 - 05.2018
- Worked closely with monitoring international department quotas
- Review market analysis to determine customer needs, price schedules, and discount rates
- Audited delinquent accounts to determine proper customer contracts, along with negotiating payment arrangements and credit alternatives with customers
- Manages calendar on daily, weekly and monthly basis for all appointments, meetings and conference calls
- Kept company in compliance with export standards and international requirements.
- Serviced accounts on regular basis to propose new products or services and maximize revenue.
- Negotiated prices for products and freights to decrease overall costs by 23%.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Analyzed consumer behavior and performance metrics of demand campaigns to optimize strategy and channel mix.
Customer Service Manager
Organic by Nature Inc
10.2013 - 09.2016
- Managed team of 20+ sales agents
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Spearheaded customer satisfaction survey and analyzed results to make action plans.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Managed recruitment team and educated and mentored new advisors.
Education
BA - Business Management
California State University - Long Beach
Long Beach, CA 08.2010 - 05.2015
DIPLOMA - Education Skills
Valley Christian High School
Cerritos, CA 08.2021 - 05.2006
-Attended Woman in the workforce -
CPR Certified -
American Heart Association
08.2020 - 08.2022
Certificate - Excel And Computer Systems
Cypress College
Cypress 08.2021 - Current
Skills
Customer Relations
Scheduling
Staff Management
Prioritizing workflows
Project planning and development
Advanced problem solving
Cost reviewing
Business process optimization
Team Training
Coordinating documents
Relationship building and management
Account management
Customer rapport
Local contracts
Software
Textura
LCPtracker
Sage
Quantum Project Management
Procore
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
DIPLOMA - Education Skills
Valley Christian High School
08.2021 - 05.2006
Certificate - Excel And Computer Systems
Cypress College
08.2021 - Current
CPR Certified -
American Heart Association
08.2020 - 08.2022
Senior Account Manager
5M Contracting, Inc
10.2018 - Current
Account Manager
R&W Financial
05.2018 - 10.2018
International Account Manager
Ampro/ Trisar Inc
09.2016 - 05.2018
Customer Service Manager
Organic by Nature Inc
10.2013 - 09.2016
BA - Business Management
California State University - Long Beach
08.2010 - 05.2015