Steve Nuttall
Olathe
Summary
Results-driven Senior Account Manager skilled in identifying business opportunities and nurturing client relationships. Committed to leveraging sales expertise to drive revenue growth and enhance customer satisfaction.
Dynamic Senior Account Manager with over 25 years of experience in account management and sales. Known for exceptional negotiation and relationship-building skills, consistently exceeding sales targets and enhancing client satisfaction through strategic account planning.
Results-driven account management professional prepared for next challenging role. Proven track record in cultivating client relationships and driving successful project outcomes. Known for strong collaboration skills and delivering consistent, impactful results. Highly skilled in strategic planning and client communication, with reliable and adaptable approach to changing business needs.
Overview
36
36
years of professional experience
Work History
Senior Account Manager
Liberty Fruit Company
Kansas City, KS
09.2000 - Current
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed strategic account plans to align with client goals and drive revenue growth.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Provided extensive support in sales, technical and business areas to key accounts.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Set and achieved company defined sales goals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met existing customers to review current services and expand sales opportunities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Attended monthly sales meetings and quarterly sales trainings.
- Informed customers of promotions to increase sales productivity and volume.
- Developed, maintained and utilized diverse client base.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Recorded accurate and efficient records in customer database.
Sales/Delivery Driver
Pisciotta Fruit & Vegetable Co.
Kansas City, MO
01.1990 - 08.2000
- Delivered fresh produce efficiently, ensuring timely arrival at customer locations.
- Maintained accurate inventory records during daily operations and deliveries.
- Used GPS and routing software to optimize delivery routes for efficiency.
- Conducted vehicle inspections to ensure safety and compliance with regulations.
- Mentored new drivers on best practices for delivery and customer service.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Improved delivery accuracy by diligently checking orders before departure.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Education
High School Diploma -
Gardner Edgerton High School
Gardner, KS05-1988
Skills
- Business development
- Schedule management
- Excellent negotiation skills
- Partnership development
- Customer relations
- Territory management
- Goals and performance
- Sales expertise
- Cold calling
- Client services oversight
- Leadership management trained
- Account growth
- Teamwork and collaboration
- Contract negotiation
- Goal oriented
- Client acquisition
- Account management
- Customer relationships
- Client relationship building
- Customer satisfaction
- Qualifying leads
- Relationship building
- Converting leads
- Issue resolution
- Lead generation
- Upselling
- Client relations
- Opportunities identification
- Goal setting
- Customer service
- Account development
- Lead prospecting
- Customer relationship management (CRM)
- Customer rapport
- Sales development
Timeline
Senior Account Manager
Liberty Fruit Company
09.2000 - Current
Sales/Delivery Driver
Pisciotta Fruit & Vegetable Co.
01.1990 - 08.2000
High School Diploma -
Gardner Edgerton High School