JACQUELINE VEGA
Warwick,RI
Summary
Pursued employment with well-respected organization to support professional growth through detail-oriented performance.
Overview
2
2
Languages
25
25
years of professional experience
Work History
Store Director / Store Mentor/ Store Manager
Intimissimi Intilian Lingerie
Braintree, MA
03.2024 - Current
Store Manager
Sally Beauty Supply
Madison, AI
10.2020 - 01.2024
- Awarded for Achieving Sales Plan in the 2023 fiscal year : January, February, March, April, June, July, August, September. Awarded for Achieving Q2 & Q3 The Big Wig: Sales plan +21.9% Conversion +1.20 Upt+0.28. Awarded Top 100 Stores in RCC contest.Tier 3 to Achieve goal by +120%. Assigned Captain of communications. Bi-lingual. Effective communication and customer service skills. Readily adjusts schedule, tasks, and priorities when necessary to meet business needs. Manage multiple teams to achieve sales, customer service goals, and the implementation of new initiatives for the store. Oversee scheduling for store associates and manages the execution of store plans and priorities. Troubleshoot and resolve complex operational issues independently. Manage and approve merchandise processing and procedures. Provide advanced guidance to BA's on operations and employee issues. Perform hiring, disciplinary, training, performance management, employee relations and termination activities in collaboration with manager and participates in Human Resources investigations as required.
Assistant General Manager
Paradise Lagardère Travel
11.2018 - 01.2020
- Report monthly enplanements, plan, develop, and implements organizational policies and goals
- Coordinates the activities of the stores and/or departments to obtain efficiency and economy of the total operations
- Coordinates sales promotion, actives and prepares or directs workers in preparing the merchandise displays
- Supervises employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, or preparing the daily record of transactions for corporate, or performs work of subordinates as needed
- Directs or coordinates the ordering of merchandise or prepares requisitions to replenish merchandise on hand
- Ensures compliance of employees with established security, sales and record-keeping procedures and practices
- Resolves customer's complaints and inquiries
- Promotes and manages a positive and productive work environment working with the management team to provide clear communications and fair and timely evaluations of all staff
- Hires and promotes from within (whenever possible) to ensure the proper management of the location as well as the company overall.
Store Manager
Varsity Stop Outfitters#651
Chicago, IL
12.2010 - 10.2017
- Managed store located in the Downtown Navy Pier
- Directed all aspects of store operations including administration, merchandising, payroll entry, scheduling per budget and personnel
- Responsible as an employee of the organization for increasing sales volume while maintaining profitability
- Attended job fairs/Networked to find great employees to join our team
- Recruit, Hire, and Trained employees
- Explained policies / and accountability
- Researched and resolved discrepancies /issues
- Set daily realistic goals for each store
- Processed daily shipments against manifests for accuracy and resolved discrepancies with warehouse
- Open/Closed store including Cash deposits daily/nightly
- Cash register awareness: short changing, scammers, overages/shortages, and being held accountable
- Processing merchandise orders for the stores
- Greeted customers daily and insured customers had a great memorable experience
- Made sound decisions when dealing with customer service issues/complaints insuring customer's satisfaction
- Responsible for processing: payroll, invoices, new hire paperwork, discrepancies, merchandise orders
- Communicated with buyers and vendors on daily/weekly basics to discuss product/merchandise
- Loss prevention awareness training
- Conducted inventory using hand held Devices and processed total unit counts.
Store Manager
Shoe Show Footwear
02.2007 - 04.2010
- Train and supervised all store employees to ensure adherence to customer service standards, security policies and demonstrated merchandise knowledge
- Conducted quarterly inventory, audited paperwork
- Weekly backroom organization to insure backroom will be easy accessible
- Weekly markdowns, clearance Setups/floor moves and transfers were performed
- Traveled to other stores where I was needed to help with training.
Store Manager
Bakers Footwear
11.2001 - 04.2006
- Explain selling approach and zone responsibilities to management / staff in order to maximize the Sale potential of each customer
- Perform regular evaluations of store employee performances and coach In areas where improvements where needed, required to maintain acceptable standards
- Build Relationship with Customers to determine their needs and wants
- Held weekly meetings to update staff With sale results and commission payout.
Education
Associate of Arts - General Studies
Wright College
Chicago, IL05-1992
Diploma - General Studies
Roosevelt High School
Chicago, IL05-1990
Skills
Fluent In Spanish and English
Managed 20 Employees
10 Years in Retail
Managed Stores with Volume of $2 Million Dollars
Detail Oriented- Fair but Firm
Accounts payable - Payroll/scheduler – Bookkeeper - HR Role- Reconciliation invoices
Computer-Literate, Numerate, Data Entry and 10 Key Calculators -Self Motivator
Communication- Proficient in Microsoft Word, Excel and Power Point- Enthusiastic
Banking daily- Time Management/quality - Leadership - Creativity –Passionate- Delegation
Performance Oversight
Sales Reporting
Team Building Practices
Action Plans
Policy Enforcement
Customer Service
Leadership Development
Decision Making
Organizational Skills
Team Leadership
Staff Training and Development
Leadership Skills
Software knowledge- Gers- Gers Blue- Ultipro- JDA- WFM –EDI- DCW
Genesis- Quickbooks- Bookkeeper- Daily deposits with Brinks
Problem Solving- Interpersonal Skills- Team Work- Oral Communication
Dependability- Adaptability- Sense of Urgency- Customer Service Oriented
Written Communication- Integrity - Floor/Quality Control- Planning/Organizing
LANGUAGES
Spanish
Native or Bilingual
Timeline
Store Director / Store Mentor/ Store Manager
Intimissimi Intilian Lingerie
03.2024 - Current
Store Manager
Sally Beauty Supply
10.2020 - 01.2024
Assistant General Manager
Paradise Lagardère Travel
11.2018 - 01.2020
Store Manager
Varsity Stop Outfitters#651
12.2010 - 10.2017
Store Manager
Shoe Show Footwear
02.2007 - 04.2010
Store Manager
Bakers Footwear
11.2001 - 04.2006
Diploma - General Studies
Roosevelt High School
Associate of Arts - General Studies
Wright College