Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Open To Work

Jacqueline Viladrosa MSSW

Laredo,TX

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Wraparound Facilitator – YES Waiver ProgramQualified Mental Health Professional Specialist (QMHP)Mobile Crisis Outreach Team (MCOT)Social Worker

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: Laredo, TX, USLaredo, TX
Open to relocation: No

Important To Me

Work-life balanceFlexible work hoursWork from home optionPaid time off4-day work weekPaid sick leave401k matchStock Options / Equity / Profit SharingPersonal development programsTeam Building / Company RetreatsHealthcare benefitsCareer advancementCompany Culture

Summary

Dedicated and compassionate social service professional with over 9 years of experience in comprehensive case management, crisis intervention, wraparound coordination, and behavioral health support across diverse care settings. Proven ability to assess complex needs and coordinate multidisciplinary services, empowering youth and adults with disabilities through individualized, strengths-based planning. Expertise in transition planning and vocational readiness enables effective navigation of educational, clinical, and community systems to foster long-term stability and independence. Holds a Master’s degree in Social Work, demonstrating a strong commitment to facilitating meaningful vocational and educational outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Wraparound Facilitator – YES Waiver Program

Border Region Behavioral Health Center
05.2022 - Current
  • Deliver intensive case management services for children and adolescents enrolled in the Youth Empowerment Services (YES) Waiver Program, ensuring access to coordinated mental health, educational, vocational, and community-based supports.
  • Conduct comprehensive assessments by reviewing medical, psychological, educational, and behavioral records to identify functional limitations, strengths, service needs, and eligibility-related factors.
  • Lead and facilitate Child and Family Team (CFT) meetings, guiding families through a structured planning process that develops individualized, strengths-based service plans aligned with the youth’s long-term goals and recovery vision.
  • Support youth with disabilities in transition planning, collaborating with school districts, ARD committees, and special education teams to promote successful movement.
  • Coordinate and monitor referrals to vocational training, job-readiness programs, behavioral health services, respite care, skills training, and community resources, ensuring timely and cost-effective service delivery.
  • Build and maintain collaborative relationships with schools, juvenile probation, mental health providers, employers, community agencies, and natural supports to strengthen service networks and improve client outcomes.
  • Provide crisis intervention, de-escalation, and safety planning, including after-hours support, to stabilize high-risk situations and maintain continuity of care.
  • Coach families in developing problem-solving, communication, coping, and self-advocacy skills, empowering them to navigate systems independently and sustain progress.
  • Ensure compliance with state and agency standards by maintaining accurate, timely, and detailed documentation in the electronic case management system, including progress notes, service authorizations, and plan updates.
  • Monitor client progress through ongoing evaluation, adjusting service plans as needed to support educational, behavioral, and vocational success.
  • Advocate for youth and families in multidisciplinary settings, ensuring their needs, preferences, and goals are represented in treatment and educational planning.

Qualified Mental Health Professional Specialist (QMHP)

Border Region Behavioral Health Center
Laredo, TX
04.2019 - 05.2022
  • Conducted comprehensive psychosocial assessments, gathering medical, psychological, educational, and behavioral information to determine service needs and treatment recommendations.
  • Developed individualized treatment plans focused on improving emotional stability, functional skills, and long-term independence.
  • Provided therapeutic support, skills training, and crisis intervention to clients experiencing mental health challenges.
  • Assisted clients in identifying career interests, educational goals, and barriers to employment, supporting vocational readiness.
  • Coordinated referrals to community resources, including counseling, psychiatric services, vocational programs, and social supports.
  • Collaborated with interdisciplinary teams—psychiatrists, counselors, case managers, educators—to ensure continuity of care.
  • Monitored client progress and adjusted interventions based on ongoing assessments and treatment outcomes.
  • Maintained accurate, confidential documentation in compliance with state and agency standards.

Mobile Crisis Outreach Team (MCOT)

Border Region Behavioral Health Center
Laredo, TX
03.2017 - 03.2019
  • Responded to crisis calls across Webb County, providing immediate mental health intervention, stabilization, and safety planning for individuals experiencing acute psychiatric distress.
  • Conducted on-site crisis assessments to determine risk level, functional impairments, and the need for hospitalization or community-based services.
  • De-escalated high-risk situations using trauma-informed, evidence-based crisis intervention techniques.
  • Coordinated with hospitals, law enforcement, EMS, schools, and community providers to ensure safe and appropriate follow-up care.
  • Developed crisis and relapse-prevention plans to support long-term stability and reduce future emergency episodes.
  • Documented assessments, interventions, and outcomes in accordance with state crisis service standards.
  • Provided education to families on mental health symptoms, safety strategies, and available community resources.

Education

Master of Arts - Social Work

University of Rio Grande Valley
Edinburg, TX
05-2025

Bachelor of Arts - Early Childhood Education

Texas A&M International University
Laredo, TX
05-2011

Associate of Arts - Early Childhood Education

Laredo Community College
Laredo, TX
12-2009

Skills

  • Youth Engagement & Relationship Building
  • Individualized Educational & Transition Planning
  • Crisis Response, De‑escalation & Safety Planning
  • Juvenile Justice & Probation Collaboration
  • Legal System Navigation & Advocacy
  • Resource Coordination & Community Referral Management
  • Collaborative Team Facilitation
  • Multidisciplinary Case Collaboration
  • Vocational Readiness & Employment Support
  • Behavioral Health Assessment & Documentation
  • Family Coaching & Skill-Building
  • Cultural Competence & Trauma-Informed Practice
  • Community Partnership Development
  • Time Management & Case Prioritization

Accomplishments

  • Phi Sigma Pi National Honor Fraternity — Selected for exceptional academic performance and demonstrated leadership, reflecting a strong commitment to scholarship, service, and professional excellence.
  • The National Society of Leadership and Success (NSLS) — Inducted for consistently showing high leadership potential, strong academic achievement, and dedication to personal and professional growth.
  • Golden Key International Honour Society — Earned membership by ranking among the top academic achievers globally, recognizing excellence in scholarship, leadership, and community impact.
  • Kappa Delta Pi (KDP) – International Honor Society in Education — Recognized for academic distinction in the field of education and commitment to advancing high standards in teaching, learning, and educational leadership.

Certification

  • Mental Health First Aid (Adult & Youth)
  • Nonviolent Crisis Intervention (CPI)
  • Applied Suicide Intervention Skills Training (ASIST)
  • HIPAA Compliance & Confidentiality Training

Languages

Spanish (Native/Bilingual)

Timeline

Wraparound Facilitator – YES Waiver Program

Border Region Behavioral Health Center
05.2022 - Current

Qualified Mental Health Professional Specialist (QMHP)

Border Region Behavioral Health Center
04.2019 - 05.2022

Mobile Crisis Outreach Team (MCOT)

Border Region Behavioral Health Center
03.2017 - 03.2019

Bachelor of Arts - Early Childhood Education

Texas A&M International University

Associate of Arts - Early Childhood Education

Laredo Community College

Master of Arts - Social Work

University of Rio Grande Valley

Similar Profiles

CREATE PROFILE