Samantha Stazen
Springfield,MO
Summary
I'm a passionate and driven youth care professional with 10 years of experience in behavioral health, dedicated to providing transformative care and fostering an environment where adolescents thrive. Committed to professional development and a team-oriented approach to improving outcomes for youth and families. Seeking to join Velocity Health Group to contribute my skills and grow within a dynamic and innovative treatment program, that I am very curious of.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Residential Specialist – Adolescent Recovery
Burrell CSTAR Youth Recovery Program
07.2012 - 07.2018
- Collaborated with counselors, case managers, medical providers, and families
- Maintained detailed documentation and de-escalated crisis situations
- Lead daily activities and provide supervision for a team of youth, ensuring a safe and supportive environment.
- Developed and maintained strong, respectful relationships with youth, encouraging engagement and progress towards treatment goals.
- Monitored and tracked individual performance metrics and treatment goals, ensuring consistent follow-up and optimization.
- Collaborated with a multi-disciplinary team of professionals, including therapists, case managers, and family members, to ensure comprehensive care.
- Maintained professional boundaries while providing personalized attention, contributing to positive behavior changes and therapeutic outcomes.
- Completed 12hrs of paid professional development annually, enhancing clinical skills and personal growth.
Community Support Specialist – Adolescent Substance Abuse Recovery (Inpatient & Outpatient)
Burrell Health CSTAR Program
07.2017 - 07.2018
- Assisted with intake processes, assessments, discharge planning, and transition between levels of care
- Coordinated with colleagues to monitor youth progress, ensuring compliance with treatment plans.
- Conducted performance evaluations and provided coaching to support youth development.
- De-escalated crises, reinforced coping strategies, and maintained therapeutic boundaries
- Managed behavioral crises with a focus on de-escalation and emotional support, ensuring safety for all involved.
- Maintained open and honest communication with families, providing updates on treatment progress and encouraging active participation.
- Provided direct community-based and residential support for adolescents in substance-use recovery
Job Coach – Adults with Cognitive & Developmental Need
Community Support Organization at MERS GOODWILL
03.2015 - 08.2017
- Coordinated individualized support plans for adults with learning challenges
- Assisted with intake documentation, goal planning, and progress tracking
- Communicated regularly with families, employers, and care teams
- Maintained strict confidentiality and accurate records
Youth Life Coach
Community Youth Program
08.2018 - 05.2019
- Served as a consistent liaison for youth, families, and support teams
- Conducted scheduled check-ins, follow-ups, encouragement and documentation
- Taught life skills, coping skills, thinking skills, & resources to main milestone individualized life goals
- Utilized trauma-informed approaches to support emotional regulation
Wellness Co Leader & Body Care Head of Department
Mama Jeans Market
01.2018 - Current
- My experience as a Body Care Department Head and Wellness Advocate directly translates to the Instructor role at Velocity Health Group through its emphasis on individualized engagement, performance accountability, and leadership through example. I work daily in a high-touch, high-responsibility environment requiring emotional intelligence, clear communication, and resilience. I am accountable for safety, outcomes, and relationship-building while maintaining professional boundaries and adapting to individual needs. This role has strengthened my ability to take extreme ownership, collaborate with many vendors, and remain coachable — all of which align seamlessly with VHG’s mission to place trained, valued, and inspired people at the center of care.
Vendor Demonstrator – Pranarōm Essential Oils
Springfield, MO
04.2025 - Current
- Conduct engaging product demonstrations for Pranarōm Essential Oils at all Mama Jeans locations.
- Educate customers on essential oils, wellness products, and proper product use while answering questions with confidence and professionalism.
- Create a welcoming, informative shopping experience that encourages customer engagement and product sales.
- Set up, maintain, and break down attractive demonstration displays while ensuring cleanliness and compliance with Costco standards.
- Monitor inventory, replenish samples and products, and communicate restocking needs.
- Represent the Pranarōm brand with professionalism while working effectively in a high-volume retail environment.
Department Head & Buyer – Body Care
Mama Jean's Market – East
02.2023 - Current
- Provide exceptional customer service in a fast-paced retail environment by assisting customers with product questions, recommendations, and purchasing decisions.
- Manage inventory, pricing, merchandising, purchasing, and department documentation with accuracy and attention to detail.
- Train, mentor, and support team members to maintain high customer service standards.
- Resolve customer concerns professionally while fostering customer loyalty and trust.
- Increased department sales by 15.6% through strategic merchandising, customer education, and service-focused leadership.
Wellness & Body Care Ambassador
Mama Jean's Market – Republic
05.2019 - 02.2023
- Educated customers on wellness products, body care, and store offerings to support informed purchasing decisions.
- Built lasting customer relationships that increased repeat business and customer loyalty.
- Assisted with transactions, product inquiries, and issue resolution while delivering friendly, knowledgeable service.
- Contributed to a 12% improvement in customer satisfaction through exceptional customer care and product expertise.
Assistant Manager
Mama Jean's Market – Campbell
01.2020 - 02.2021
- Supervised daily store operations, employee scheduling, and customer service performance.
- Managed reporting, documentation, audits, and operational procedures with accuracy.
- Resolved customer concerns efficiently while ensuring compliance with company policies.
- Supported front-end operations during high-volume business periods.
Community Support Worker
Burrell Behavioral Health
08.2016 - 07.2018
- Maintained confidential client records and completed detailed documentation with accuracy.
- Assisted individuals with scheduling, resource navigation, and support services.
- Demonstrated excellent organization, follow-through, and compassionate customer service.
Education
Bachelor of Science - Clinical Research & Counseling
Liberty University
Skills
- Youth Engagement & Relationship Building
- Performance Optimization
- Collaboration & Communication
- Resilience & Adaptability
- Extreme Ownership
- Professional Development
- Product Demonstrations
- Customer Engagement & Education
- Brand Representation
- Sales & Upselling
- Retail Operations
- Team Leadership & Training
- Inventory Management
- Merchandising & Display Setup
- Relationship Building
- Excellent Communication
- Problem Resolution
- Time Management
- Conflict Resolution
- Cultural Competence
- Leadership
Timeline
Vendor Demonstrator – Pranarōm Essential Oils
Springfield, MO
04.2025 - Current
Department Head & Buyer – Body Care
Mama Jean's Market – East
02.2023 - Current
Assistant Manager
Mama Jean's Market – Campbell
01.2020 - 02.2021
Wellness & Body Care Ambassador
Mama Jean's Market – Republic
05.2019 - 02.2023
Youth Life Coach
Community Youth Program
08.2018 - 05.2019
Wellness Co Leader & Body Care Head of Department
Mama Jeans Market
01.2018 - Current
Community Support Specialist – Adolescent Substance Abuse Recovery (Inpatient & Outpatient)
Burrell Health CSTAR Program
07.2017 - 07.2018
Community Support Worker
Burrell Behavioral Health
08.2016 - 07.2018
Job Coach – Adults with Cognitive & Developmental Need
Community Support Organization at MERS GOODWILL
03.2015 - 08.2017
Residential Specialist – Adolescent Recovery
Burrell CSTAR Youth Recovery Program
07.2012 - 07.2018
Bachelor of Science - Clinical Research & Counseling
Liberty University
Certification
- Held Past Certifications at Burrell Health for; CPR, First Aid, Level I Medication Aide (LIMA)
- Currently have my Class E Driving License
Core Key Skills
- Youth Engagement & Relationship Building
- Performance Optimization
- Collaboration & Communication
- Resilience & Adaptability
- Extreme Ownership
- Professional Development
Attributes
- Curiosity
- Authenticity
- Resilience
- Drive