JACQUELINE VILLELA
EL PASO
Summary
Office supervisor providing administrative support to staff members, Multitasking skills, With the ability to simultaneously manage several projects and schedules, Excellent contact person for the public, and Customer service.
Overview
6
6
years of professional experience
Work History
Customs Broker
Salcedo Customs Broker
04.2024 - 12.2024
- Provided top-notch customer service through attention to detail, quick response times, and expert advice on import/export matters.
- Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
- Lawfully cleared merchandise through customs per client and government requirements.
- Assisted clients in navigating complex trade agreements to minimize duties paid on imported goods.
- Increased client satisfaction by providing timely and accurate shipment updates and documentation assistance.
Assistant Manager
Xzone
01.2022 - 01.2023
- Front desk customer service representative
- Cashier
- Party planner for all our events
- Looking around for hygiene and safety
Logistics Manager
Redstone Computer Inc.
01.2021 - 01.2023
- Manage anything that has to do with logistics including managing and controlling Freight Costs
- Handling compliance in the foreign trade zone, as well as maintaining inventory levels at 99 % for international vendors
- Keep constant communication with our third-party companies
- Responsible for compliance for FTZ paperwork coordinating all in-bound and out-bound goods assuring product integrity and quantity accuracy and coordinating paperwork and custom documents
- Coordinate activities with the broker so raw material will be received with the avoidance of duties/designated carriers pick up material and verify quantities are accurate while assuring proper training to the team is provided so data integrity in SAP and CBP systems is accomplished, also ensure all raw materials are labeled and stored properly
- Regular work content of management and being the direct contact with the client maintaining direct communication and reporting anything involved with the project, as well as looking around the company, checking hygiene and safety, and following up on each group's tasks for the day
- Ask them if they have difficulties or problems, and if so, resolve them promptly
- Recruitment of new employees, attendance checking of in-service employees, employee evaluation
- Familiarity with the process of common work, and ability to do simple training for employees
- Make daily, weekly, and monthly plans according to the company's goals
- Also, follow up and supervise local workers to achieve daily, weekly, and monthly goals, find out the warehouse problems, and propose their solutions
Office Supervisor
8-hour sleep clinic
01.2019 - 01.2021
- Manage schedules, organize office functions, supervise the daily operations of employees
- Hire, train, and incorporate employees, install new employees in their work environment in the most efficient way and without interest possible
- Provide daily tasks to employees
- Monitor Agenda, Medical Records, Follow up on the customer service area and monitor the calls
- Update and provide employees with improvement targets
- Prepare daily weekly and monthly reports for the client
Education
Odontology -
Redstone Computer Inc.
El Paso, TX01.2023
Skills
- Strong interpersonal and communications skills
- Ability to work collaboratively as part of a team
- Problem-solving
- Leadership
- Excellent organizational skills
- Prepared under pressure
- Ms Office
- Word
- Excel
- PowerPoint
Hobbies and Interests
- Theater
- Media conversation environment
- Travel
Timeline
Customs Broker
Salcedo Customs Broker
04.2024 - 12.2024
Assistant Manager
Xzone
01.2022 - 01.2023
Logistics Manager
Redstone Computer Inc.
01.2021 - 01.2023
Office Supervisor
8-hour sleep clinic
01.2019 - 01.2021
Odontology -
Redstone Computer Inc.
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