Tamara Roach
Norfolk
Summary
Skilled Customer service professional with 10 years of experience in diverse roles, including customs brokerage specialist, office management, and customer service representative. Proven track record in delivering exceptional customer support, resolving inquiries, and enhancing client satisfaction. Adept at training new employees and implementing efficient operational systems. Strong organizational and communication skills, with a commitment to fostering positive customer relationships and driving service excellence. Authorized to work in the US for any employer
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customs Broker
Cv International, Inc
Norfolk, VA
08.2022 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Clearing and arranging delivery for containers
- Vessel tracking and updating shipments
- Implementation for onboarding accounts/customers
Office Manager
Rite Rug
Norfolk, VA
09.2019 - 07.2022
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Developed and implemented efficient filing systems to improve document organization and retrieval
- Collaborated with IT department to troubleshoot hardware/software issues and ensure smooth functioning of office equipment
- Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools
Sales Associate
Lane Bryant
Virginia Beach, VA
05.2018 - 08.2020
- Collaborated with team members to execute promotional displays and sales initiatives effectively.
- Monitored inventory levels, restocking shelves promptly to optimize product availability for customers.
- Maintained accurate cash register balances through diligent reconciliation practices.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
Customer Service Representative
Dal-Tile
Virginia Beach, VA
05.2017 - 09.2018
- Manage the front desk area with customers as well as everyday duties. Inventory. Scanning checks electronically to our banking system online. Data entry and order processing. Answering phones as well as email support for customers. Showroom assisting to help clients select materials for personal or business projects. Event assisting for large or small events in or out of office for company
Senior Night Auditor
Diamond Resorts International
Virginia Beach, VA
10.2015 - 09.2016
- Handled bother the duties of the front desk and accounting duties. Accounted for the day's business and closed the day out to switch the dates over in the hotel system. Build new reservations, check in already prepared reservations, and checked out guest. Overnight customer service for guest needs as well as light janitorial duties.
SHIFT SUPERVISOR
PAPA MURPHY'S
Virginia Beach, VA
12.2013 - 02.2016
- Ran the store with managers and assistant managers and also if they were not there to make decisions in their place. opened and closed store. prepared products and helped in back of the house. janitorial duties as well as inventory
Education
High School Diploma -
VIRGINIA BEACH TECHNICAL AND CAREER EDUCATION CENTER
Virginia Beach, VA01-2014
Advanced diploma - undefined
FIRST COLONIAL HIGH SCHOOL
Virginia Beach, VA01-2014
Skills
- Sharepoint
- Multimedia
- Word
- Spreadsheets
- Phone etiquette
- Customer service
- Data entry
- Training
- Clarity
- Excel
- Microsoft Excel
- Computer operation
- Microsoft Office
- Organizational Skills
- Communications
- English
- Cross-functional teamwork
- Expert tariff classification
- Incoterms awareness
- Trade agreements awareness
- Harmonized system codes
Certification
- CPR/First Aid Present
- RDA June 2014 to Present
Timeline
Customs Broker
Cv International, Inc
08.2022 - Current
Office Manager
Rite Rug
09.2019 - 07.2022
Sales Associate
Lane Bryant
05.2018 - 08.2020
Customer Service Representative
Dal-Tile
05.2017 - 09.2018
Senior Night Auditor
Diamond Resorts International
10.2015 - 09.2016
SHIFT SUPERVISOR
PAPA MURPHY'S
12.2013 - 02.2016
Advanced diploma - undefined
FIRST COLONIAL HIGH SCHOOL
High School Diploma -
VIRGINIA BEACH TECHNICAL AND CAREER EDUCATION CENTER