Jacqueline Walker
Calera,AL
Summary
Dynamic Financial Support Supervisor with the State of Alabama Department of Human Resources, skilled in team management and task delegation. Achieved enhanced customer satisfaction through effective issue resolution and implemented a knowledge management system. Proven ability to analyze performance metrics, driving accountability and measurable improvements within the support team.
Overview
24
24
years of professional experience
Work History
Financial Support Supervisor
State of Alabama Department of Human Resources
07.2005 - Current
- Established clear performance expectations for the support team, resulting in improved accountability and measurable results.
- Analyzed performance metrics to identify areas for improvement and implement targeted strategies.
- Implemented a knowledge management system to centralize information resources for easy access by the support team.
- Enhanced customer satisfaction by promptly addressing and resolving support issues.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Coached employees through day-to-day work and complex problems.
Social Service Caseworker
State of Alabama Department of Human Resources
09.2001 - 06.2005
- Reduced recidivism rates among high-risk clients by developing and implementing targeted intervention strategies.
- Navigated complex legal systems on behalf of clients, advocating for their interests in court hearings and other proceedings.
- Ensured timely case management by prioritizing tasks, maintaining detailed records, and meeting deadlines for documentation submissions.
- Improved client outcomes by conducting thorough assessments, identifying needs, and developing individualized service plans.
- Visited homes and agencies to provide support and case management services to clients.
- Assisted clients in obtaining essential resources such as housing, employment, and financial assistance through referrals to appropriate agencies or programs.
- Provided culturally competent services to diverse populations by respecting cultural differences and utilizing resources tailored to specific needs.
- Maintained confidentiality of sensitive information while adhering to legal guidelines and ethical standards for social work practice.
Education
Criminal Justice/Social Work
Alabama State University
Montgomery, AL05-2000
Skills
- Team management
- Task delegation
- Feedback delivery
- Teamwork and collaboration
Timeline
Financial Support Supervisor
State of Alabama Department of Human Resources
07.2005 - Current
Social Service Caseworker
State of Alabama Department of Human Resources
09.2001 - 06.2005
Criminal Justice/Social Work
Alabama State University
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