Detail-oriented Referral Coordinator with a strong focus on patient scheduling and insurance verification. Proven ability to streamline processes and enhance patient access to care within a busy clinic environment.
Work History
Prior Authorization Coordinator
The Oregon Clinic, PC | Portland, OR | 2015 - Current
Coordinated patient referrals to specialists within Oregon clinic network, facilitating timely access to necessary care.
Prioritized referrals based on urgency, adhering to established referral deadlines.
Maintained accurate records of referrals and follow-ups, improving tracking and accountability.
Responded promptly to inquiries regarding referrals and appointment status, strengthening patient communication.
Reached out to insurance carriers to obtain prior authorization for testing and procedures.
Responded to inquiries from healthcare providers regarding prior authorization requests.
Front Desk Receptionist
10 Years 6 Months
The Urology Clinic | Portland, OR | 02.2005 - 08.2015
Collected patient information and verified insurance details accurately during check-in.
Coordinated appointment scheduling for clients and visitors, optimizing daily operations and enhancing customer experience.
Managed appointment scheduling in clinic's electronic health record system, ensuring timely access for patients.
Answered phone calls promptly, directing inquiries to appropriate staff members.
Performed data entry into computer systems to maintain accurate records of customer information.
Provided administrative support, including filing, photocopying, and scanning, to maintain organized and accessible records.
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