Jacqueline Weaver
Brunswick
Summary
Reliable front desk clerk well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Night Auditor/Hotel Front Desk Clerk
Holiday Inn Resort, IHG
04.2023 - Current
- Welcomed and greeted guests at front desk and engaged in pleasant conversations while managing check-in process by confirming reservations and identification.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Completed late check-ins and directed guests to rooms and facilities.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Restaurant Manager
Zaxbys
12.2021 - 03.2023
- Managed staff hiring, scheduling and communication through shifts, reducing staff stress and turnover by 8%
- Consistently exceeded monthly goals by a minimum of 10% by training FOH staff on upselling techniques
- Learn all ordering and inventory systems
- Ensure proper food quality and presentation at all times
- Maintain proper sanitation protocols at all times to improve health inspections score
- Performing all other tasks as directed by management
Production Group Leader
Rich's
10.2019 - 01.2022
- Supervised production team members, scheduled work hours, delivered performance reviews
- Trained and managed 12-20 team members and achieved great improvements in productivity, safety, and quality
- Cross-trained associates to work on other lines and other different positions
- Worked closely with QAs to help achieve goals for manufacturing and quality improvement
- Tracked goal attainment of production
- Performed complex assembly when scheduled
- Ensured team followed OSHA mandates and utilized safety equipment at all times
- Acting as a 'working group leader' to meet production goals or to substitute for absent associates
Assistant Manager
McDonald's
09.2013 - 06.2019
- Responsible for training, evaluating, and discipline staff of over 20
- Assisted in keeping restaurant compliant with all federal, state, and local hygiene and food safety regulations
- Performed multiple daily walkthroughs to ensure the dining area met corporate guidelines for cleanliness
- Interacted with customers while taking orders, taking payments, and suggestive selling with a positive attitude
- Managed food orders to maintain order accuracy standard of above 90%
- Provided inventory counts to ensure product par levels for peak hours
Education
HighSchoolDiploma -
BrunswickHigh
Brunswick, GA05.2005
Skills
- Customer Service
- Staff Scheduling
- Problem Solving
- Budgeting
- Clerical duties
- Reservation processing & management
- End-of-day processes
- Account balancing
- Multitasking and organization
Certification
- ServSafe, 05/01/18
- Inventory Control, 05/01/18
- Food Safety, 05/01/18
- Leadership Skills, 05/01/18
- Time Management, 05/01/18
Additional Information
5+ years of experience managing fast-paced restaurants with the ability to train staff to the highest standards of customer service, ensure increased customer satisfaction, reduce staff turnover rates and provide a rise in sales through upselling techniques. Looking to use my strong leadership skills to achieve new levels of profitability and efficiency for your company.
Timeline
Night Auditor/Hotel Front Desk Clerk
Holiday Inn Resort, IHG
04.2023 - Current
Restaurant Manager
Zaxbys
12.2021 - 03.2023
Production Group Leader
Rich's
10.2019 - 01.2022
Assistant Manager
McDonald's
09.2013 - 06.2019
- ServSafe, 05/01/18
- Inventory Control, 05/01/18
- Food Safety, 05/01/18
- Leadership Skills, 05/01/18
- Time Management, 05/01/18
HighSchoolDiploma -
BrunswickHigh
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