Summary
Overview
Work History
Education
Skills
Accomplishments
Momma Jackie's Baked Goods
Timeline
Generic

Jacqueline Welton

Las Vegas,NV

Summary

Adept at enhancing customer experiences and streamlining operations, my tenure at Zappos.com has honed my proficiency in Microsoft Office and my exceptional communication abilities. By fostering relationships and leveraging my skills in Front Desk Support and Quick Sales POS, I've significantly contributed to team goals, company enhancement and customer satisfaction.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

40
40
years of professional experience

Work History

Human Resource Concierge

Zappos.com
11.2015 - 10.2020
  • Maintained concierge front desk to provide visitors with access to relevant local information from departments.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality HR experiences.
  • Managed daily operations of concierge desk. Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained the Zappos Store retail counter, restocked items and kept the establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and safety standards.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Tracked inventory and worked closely with manager to supply, buy and stock store location.
  • Reviewed retail trends to make timely and proactive business decisions.
  • Managed up to 30 sales and emails per day to assist customers
  • Mentored High School students about human resource product attributes and benefits.
  • Helped develop opportunities of seasonal programs and marketing programs to achieve retail needs and maximize sell-through.

Customer Service Representative

Zappos.com
04.2010 - 11.2015
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Managed approximately 50 + calls, emails, and chats

Magnet School Coordinator

K. O. Knudson Middle School
08.2006 - 06.2008
  • Collaborated with administration staff to develop functional budgets within allocated funds.
  • Verified student grades, attendance and schedules.
  • Proven record of developing and implementing school policies to ensure compliance with state and federal regulations.
  • Coordinated staff and student activities to promote a safe and productive learning environment.
  • Developed and coordinated after-school programs and activities.
  • Communicated with parents to encourage active parental participation in education.
  • Coordinated retrieval and distribution of student records from other schools and institutions to prepare for Annual Lottery Selection.

Elementary Teacher, Grades 1-6

Leland Elementary School
08.1980 - 05.2005
  • Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
  • Worked one-on-one with 30 students to determine strengths, weaknesses, and learning patterns.
  • Built positive relationships with parents to involve families in educational process.
  • Communicated student progress, academic difficulties, or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.

Education

Some College (No Degree) - Computer Programing

Delta State University
Cleveland, MS

Bachelor of Science - Elementary Education/Business Education

Mississippi Valley State University
Itta Bena, MS
08-1980

Skills

  • Front desk support
  • Proficient in Microsoft Word, Excel, PowerPoint
  • Housekeeping collaboration
  • Quick Sales Program (POS)
  • Excellent communication skills
  • Excellent relationship skills
  • Customer Satisfaction
  • Multitasking and organization
  • Professional phone voice
  • LiveChat
  • Data entry
  • Telephone etiquette
  • Call center customer service

Accomplishments

  • Mentored newly high school on customer service techniques which helped improve focus on guests and visitors.
  • Received Co-Worker Bonus program Status
  • Managed The Zappos store that exceeded company expectations in every category.

Momma Jackie's Baked Goods

Growing up in Mississippi, my mom was an excellent cook and I took up baking which sparked my business of Momma Jackie's Baked Goods! I can prepare wonderful cakes of all kinds as well as decorating them. I also enjoyed catering before moving to Nevada on my new journey.

Timeline

Human Resource Concierge

Zappos.com
11.2015 - 10.2020

Customer Service Representative

Zappos.com
04.2010 - 11.2015

Magnet School Coordinator

K. O. Knudson Middle School
08.2006 - 06.2008

Elementary Teacher, Grades 1-6

Leland Elementary School
08.1980 - 05.2005

Some College (No Degree) - Computer Programing

Delta State University

Bachelor of Science - Elementary Education/Business Education

Mississippi Valley State University

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Jacqueline Welton