Jacqueline Wetzel
Pottstown,PA
Summary
Focused Sales Trainer offering advanced knowledge of sales team development and mentorship illustrated over many years of superior Telecommunications industry performance. Organized and attentive to detail with aptitude for training document creation and program management.
Overview
12
12
years of professional experience
Work History
Sales Coach
Comcast Business
03.2014 - 09.2017
- Coached Sales Representatives on the phone to retain and create new business opportunities.
- Assisted Sales Representatives on Performance Plans to get their numbers back over 80% quota by daily meetings and monitoring phone calls to give advise on how to dig for more information to facilitate a quote or close the sale.
- Developed and led weekly training sessions to the entire sales staff to explain the technical side of new products and current promotions.
- Documented representatives progress in meetings with their Manager and Regional Manager.
- Expert trainer in cold calling and customer service.
Account Executive
Verizon Business
07.2005 - 01.2010
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Member of the elite "100 Percent Club" and won prizes and trips for exceeding sales quotas.
- Managed 350 Business accounts in the SMB sector while actively growing my customer base by 10% each year,
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
Education
Bachelor of Arts - Communications - Advertising And Public Relations
Canisius College
Buffalo, NY05.2005
Skills
- Online Training
- Complex Problem-Solving
- Training Program Creation
- Interpersonal Communication Skills
- Curriculum Design
- Product and Service Knowledge
- Customer Service and Assistance
Additional Information
*Gold Partner with Cisco, Avaya, Alcatel-Lucent, Nortel and Adtran
*Created training material and courses for new hires and seasoned Sales Representatives
*Experience independently consulting with small and medium businesses to reduce costs and increase employee productivity
*Willing to travel
Timeline
Sales Coach
Comcast Business
03.2014 - 09.2017
Account Executive
Verizon Business
07.2005 - 01.2010
Bachelor of Arts - Communications - Advertising And Public Relations
Canisius College