Jacqueline Williams
Lorain,OH
Summary
Experienced healthcare professional with a strong focus on patient-centered care. Proven expertise in quality improvement, program evaluation, and data analysis. Skilled in conducting thorough inspections and effectively coordinating cross-functional teams. Known for delivering impactful written reports and executive briefings. Specialized knowledge in project planning, pre-inspection research, and integrating legislative and regulatory frameworks into operational strategies. Adept at fostering collaboration to drive actionable improvements that enhance organizational effectiveness and accountability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Nuclear Medicine Technologist GS 11 Series 0601
Cleveland Veteran's Medical Center
Cleveland, Ohio
08.2020 - Current
- Aligned patient services consistently with VA's I CARE standards.
- Organize and assess patient satisfaction scores through Press-Ganey and PowerBI analysis.
- Monitored and maintained VISTA, CPRS, VSE, SharePoint, and DICOM-based program functionality for seamless workflows.
- Trained, mentored and precepted new employees on procedures, best practices and hospital policies.
- Enhanced diagnostic protocols for inpatient exams, aligning with departmental objectives.
- Calibrated and performed hybrid diagnostic imaging techniques such as SPECT, SPECT/CT, and PET/CT to showcase expertise.
- Verified program operations to ensure adherence with OSHA and JCAHO inspections.
- Conducted operations involving radioactive materials in compliance with regulatory protocols from NRC, NHPP, and DOT.
- Assisted physicians with patient examinations and diagnostic procedures.
Fulfillment Center Warehouse Associate
Amazon
North Randall, Ohio
03.2020 - 08.2020
- Maintained smooth supply chain operations by accurately processing high volumes of shipments on an hourly basis
- Managed truck loading and logistics organization
- Identified and resolved package labeling errors and shipment discrepancies
- Performed cycle counts to ensure the accuracy of inventory levels.
- Safely operated and maintained different types of material handling equipment such as electric pallet jacks, hand-held scanners, shrink wrap machines, and conveyor systems.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
Nuclear Medicine Technologist Student
Cleveland Clinic Main Campus
Cleveland, Ohio
05.2019 - 05.2020
- Provide direct patient care that align with the VA’s I CARE core values.
- Organize and assess patient satisfaction scores through Press-Ganey and PowerBI analysis.
- Successfully operated and maintained computer systems utilized in Nuclear Medicine equipment and programs VISTA, CPRS, VSE, Sharepoint, and DICOM sources.
- Trained, mentored and precepted new employees on procedures, best practices and hospital policies.
- Upgraded diagnostic protocols for both inpatient and outpatient exams, ensuring they were aligned with the department's mission and goals.
- Calibrated and performed hybrid diagnostic imaging techniques such as SPECT, SPECT/CT, and PET/CT to showcase expertise.
- Verified program operations to ensure adherence with OSHA and JCAHO inspections.
- Executed technical procedures for the safe handling and movement of radioactive substances in line with regulatory requirements enforced by NRC, NHPP, and DOT.
- Assisted physicians with patient examinations and diagnostic procedures.
Education
MBA - Healthcare Administration
Cleveland State University
Cleveland, OH05-2024
Bachelor of Science - Health Sciences
Cleveland State University
Cleveland, OH08-2021
Associate of Applied Science - Nuclear Medicine Technology
Cuyahoga Community College
Parma, Ohio05.2020
Associate of Arts -
Lorain County Community College
Elyria, OH05.2018
Skills
1 Quality Improvement and Program Evaluation:
Expertise in conducting comprehensive healthcare program inspections and evaluations to support quality improvement initiatives
Skilled in analyzing healthcare systems, identifying areas for enhancement, and implementing actionable solutions
2 Project Planning and Coordination:
Proficient in organizing and managing extensive pre-inspection research to establish foundational insights for team operations
Experienced in monitoring team progress, providing guidance, and ensuring project milestones are met efficiently
3 Professional Communication and Reporting:
Strong ability to draft impactful written reports, executive summaries, and briefings tailored to diverse audiences
Adept at presenting complex findings through clear and concise verbal and written communication
4 Legislative and Regulatory Knowledge:
In-depth understanding of legislative and regulatory frameworks relevant to healthcare systems and program evaluations
Skilled in integrating regulatory requirements into inspection planning and execution
Certification
- Health Care Management
- Health Care Data Analytics
- NMTCB Certified Nuclear Medicine Technologist
- Ohio Department of Health
- BLS American Heart Association
- Hazardous Materials Training
Timeline
Nuclear Medicine Technologist GS 11 Series 0601
Cleveland Veteran's Medical Center
08.2020 - Current
Fulfillment Center Warehouse Associate
Amazon
03.2020 - 08.2020
Nuclear Medicine Technologist Student
Cleveland Clinic Main Campus
05.2019 - 05.2020
Associate of Applied Science - Nuclear Medicine Technology
Cuyahoga Community College
Associate of Arts -
Lorain County Community College
MBA - Healthcare Administration
Cleveland State University
Bachelor of Science - Health Sciences
Cleveland State University