Jacqueline Williamson
New Hill,NC
Summary
Professional IT leader prepared to drive strategic technological initiatives and innovation. Strong focus on fostering team collaboration and aligning IT strategies with organizational goals. Adept at adapting to evolving business needs and leveraging technical expertise in areas such as infrastructure, integration and security.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director of Information Technology
Chimerix
06.2021 - Current
- Led IT strategy development to align technology initiatives with organizational goals.
- Deployed, monitored and maintained system installation, upgrades and network integration.
- Led the successful integration of Chimerix/Jazz technology systems including O365 and Azure, network/security infrastructure, and software.
- ·Successfully managed multiple, unsolicited in-bound change of control inquiries and diligence which resulted in a $935M merger agreement with Jazz Pharmaceuticals PLC.
- Yearly budgeting and forecasting. Decreased yearly spend by approximately 100K.
- Oversaw help desk/support functions and staff.
- Developed cross-functional relationships with other departments to better understand their technology needs and deliver tailored solutions that supported business objectives.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Presented quarterly to Board of Directors discussing IT security and upcoming improvements.
- Led HIPAA assessment effort with ControlCase to secure HIPAA web seal and Certificate of Compliance
Security Engineer
Metlife
11.2020 - 06.2021
- Member of the Global Firewall team supporting all network security changes and infrastructure across MetLife, worldwide.
- First point of contact for all up and coming firewall cloud deployments in the MS Azure and Google Cloud Platform environments.
- Recognized by peers and superiors for providing excellent support for the implementation and troubleshooting of new changes or incidents, globally.
Briefing Coordinator
NetApp
06.2018 - 01.2020
- Managed scheduling and resource allocation for multiple projects simultaneously.
- Developed, executed, and managed custom digital content displayed on 10 different displays, utilizing 4 software platforms.
Lead Security Engineer
Verizon
01.2009 - 06.2015
- Third-level support in the Verizon Security Operations Center supporting 25 enterprise customers with implementation.
- Helped improve MTTR by 15% through careful management and by providing effective guidance to second-level security and network engineers on fifteen to twenty tickets daily and 25–30 change requests weekly.
- Promoted from second- to third-level support in less than a year based on superior performance, earning the opportunity to serve four global dedicated customers as their main advisor for change implementation, trouble tickets and new equipment installs.
- Mentored junior engineers, fostering skill development and knowledge sharing within the team.
Network Manager
Freudenberg IT
01.2008 - 01.2009
- Managed the expansion of Freudenberg IT's core network with a team of 4 core engineers. Configured, installed, and maintained Cisco routers and switches for 25–30 new customers during my tenure.
- Designated as the lead network engineer for a $1.5MM contract across 8 locations worldwide to implement and upgrade over 95 network routers and firewalls.
- Collaborated with project management team leads to maintain aggressive schedule and complete the project in less than three months, meeting customer requirements.
IPIMC Specialist Supervisor
Savvis
01.2007 - 01.2008
- Third-shift supervisor for Savvis' Global IP Network, which was composed of over 130 points of presence in more than 92 cities worldwide. Worked on maintenances consisting of code upgrades, bug resolution and configuration changes on 30–40 devices weekly.
- Promoted to third-shift supervisor within my first 3 months of employment. Served as first point of contact for every initial call into the center.
- Mentored 3 new engineers within my first year.
Network Engineer Roles
Ericsson, Verizon, Madison River Communications
01.2000 - 01.2007
- Led troubleshooting efforts for complex network issues, reducing downtime and improving service reliability.
- Monitored network performance, ensuring optimal system functionality.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Managed, tracked, and coordinated problem resolution and escalation processes.
Education
Vocational Degree - Computer Technology
ECPI University
Raleigh, NC07.1999
Skills
- Technical support management
- IT infrastructure management
- IT asset management
- IT compliance
- Company Integration
- Information security
- IT strategy alignment
- Excellent communication
- Relationship building
- Microsoft Azure, Entra AD, SharePoint, VMWare
- ShareFile, Kandji/Iru, Cisco Meraki/Unbrella, Docusign
- Threatlocker, Darktrace, KnowBe4, BeyondTrust
- IT budgeting
Certification
- CISM - Certified Information Security Manager
- ITILv3 Foundations
Timeline
Director of Information Technology
Chimerix
06.2021 - Current
Security Engineer
Metlife
11.2020 - 06.2021
Briefing Coordinator
NetApp
06.2018 - 01.2020
Lead Security Engineer
Verizon
01.2009 - 06.2015
Network Manager
Freudenberg IT
01.2008 - 01.2009
IPIMC Specialist Supervisor
Savvis
01.2007 - 01.2008
Network Engineer Roles
Ericsson, Verizon, Madison River Communications
01.2000 - 01.2007
Vocational Degree - Computer Technology
ECPI University