Jacqueline Willis
Care Representative
Fort Worth,TX
Summary
Adept at enhancing operational efficiency and accuracy, my tenure at CorVel showcased my analytical skills and quality control acumen. With a track record of managing complex documentation and procurement processes, I excel in strategic sourcing and fostering robust customer relations. My collaborative approach has consistently improved productivity by 15%, underpinning my commitment to excellence and strategic problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Correspondence Procurement Analyst
CorVel
Fort Worth, TX, Texas
01.2023 - 06.2024
- Analyzed patient medical records for accuracy to obviate HIPAA violations.
- Sorted and distributed incoming mail to appropriate departments and personnel.
- Adhered to strict deadlines while managing multiple tasks simultaneously.
- Updated spreadsheets and other document filing systems.
- Read user manuals and administrative materials to determine the necessary actions for different medical claims.
Customer Relations Coordinator
Walmart
Bentonville, AR
01.2022 - 05.2023
- Conducted 15 or more weekly conference calls with financial institutions.
- Directed and resolved over 50 escalated customer complaints.
- Analyzed and supervised fraud, scam, refund issues, and write-off approvals of more than 20 accounts.
- Managed customer accounts including billing, invoicing, payments, and collections.
Senior Patient Care Representative
StarTek
Hot Springs, AR
06.2021 - 03.2022
- Collaborated with healthcare professionals to enhance patient care and education programs.
- Participated in insurance verification processes, promptly gathering necessary documentation from patients and insurers.
- Ensured the privacy and confidentiality of patient information in compliance with HIPAA regulations.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Collected co-pays, coinsurance and deductibles from patients at the time of service.
- Assisted about 50 patients in using medical devices and equipment for their safety and comfort.
Lead Resident Care Associate
Benton House of Raymore
Raymore, MO
04.2020 - 05.2021
- Coordinated transportation arrangements for 20+ medical appointments, and contributed to developing individualized care plans for each resident.
- Documented changes in patients' psychosocial and physical conditions and communicated to care team.
- Requested and restocked supplies in tub rooms, linen storage and resident personal areas.
- Developed individualized activities that are tailored to the physical abilities and interests of each resident while promoting socialization among them.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Built relationships with patients through companionship and life enrichment activities to improve quality of life.
Cherry Picker Operator
Southern Glazer’s Wine & Spirits
Edwardsville, KS, KS
03.2016 - 05.2020
- Ensuring accuracy in picking and packing an average of 150 clients per day, with 99% accuracy.
- Collaborated with the team to improve warehouse efficiency and cleanliness, contributing to a 15% increase in overall productivity.
- Controlled a safe work environment 100% of the time by adhering to all safety protocols and procedures, and also reporting any safety hazards or incidents to management.
- Safely operated a cherry picker to replenish inventory and maximize productivity.
- Loaded and unloaded materials onto pallets safely and securely using the cherry picker lift.
Education
BBA - Business Administration And Management
South University
Savannah, GA09-2022
Skills
- Quality control
- Procurement
- Analytical skills
- Strategic sourcing
- Documentation skills
- Shipment coordinating
Accomplishments
- Top Performer at CorVel for the months of September through December 2023. For analyzing 4,600 plus letters a month with an accuracy of 100%.
Certification
Google Cybersecurity Certificate- Online Certificate
September 2023 to November 2023
This program taught me about log monitoring, SIEM tools like Splunk,
intrusion detection systems, controls and frameworks like NIST and CSF. Packet sniffers, security playbooks like incident and vulnerability response, and so much more. Also introducing me to programs like
Python used to automate tasks. The Linux architecture such as the user, applications, the shell, the Filesystem Hierarchy Standard, the kernel, and the hardware, and etc. Competent in how to identify risks, threats, and vulnerabilities.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Correspondence Procurement Analyst
CorVel
01.2023 - 06.2024
Customer Relations Coordinator
Walmart
01.2022 - 05.2023
Senior Patient Care Representative
StarTek
06.2021 - 03.2022
Lead Resident Care Associate
Benton House of Raymore
04.2020 - 05.2021
Cherry Picker Operator
Southern Glazer’s Wine & Spirits
03.2016 - 05.2020
BBA - Business Administration And Management
South University