JACQUELINE WITTHOFF
Milford,Michigan
Summary
Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing and implementing technological strategies, and coaching individuals to success. Skilled in building a community rapport, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.
Overview
11
11
years of professional experience
Work History
Public Safety Officer
Northville Township Police Department
04.2019 - Current
- Assisted with installation and integration of three integrated software systems to be used in public sector.
- Gather monthly analytics on employee performance creating presentations to be distributed to stakeholders.
- Provide on-site support and troubleshooting for software, CAD/RMS systems and equipment issues while identifying areas for improvement.
- Develop and deliver emergency response plans to improve attendance and response timeframes by over 30% within six months.
- Test and perform weekly maintenance on all software and hardware within communications center including data storage and networking.
- Maintain community members satisfaction with forward-thinking strategies focused on addressing their needs, resolving concerns and transferring knowledge.
- Compose over 75 case reports annually to be used in court proceedings.
- Overhauled and modernized Workplace Protocol Manual to align with best practices, and strategically, implemented communication plan for seamless interaction and collaboration.
- Skillfully evaluate multiple work tasks effectively and meet rapidly changing priorities and deadlines.
- Provided on-the-job training and coaching to develop new employees.
Legal Assistant/Deputy Court Clerk
Washtenaw County Trial Court/Prosecuting Attorney
07.2016 - 04.2019
- Used advanced audio-visual tools and methods to showcase products in most compelling manner to court attendees.
- Processed over 300 pleadings daily and entered into Tyler Technology Odyssey court records management system.
- Negotiated settlements and mediated disputes to cultivate mutually beneficial solutions and positive relationships.
- Responded to over 1000 referrals through State for government assistance and maintained caseload through account lifecycle.
- Researched defendant to assist in decision making strategies for alternative sentencing within problem-solving court.
Communications Operator
Washtenaw County Sheriff's Office
11.2012 - 07.2016
- Efficiently navigated and resolved 200+ daily inquiries, delivering exceptional customer service by maintaining composure in high-pressure situations, de-escalating conflicts, and proactively addressing and resolving issues.
- Interpreted data analytics to disseminate to community members quickly and efficiently.
- Provided knowledge regarding judicial process and alternative sentencing to residents.
- Assisted in daily media developments and updating software to reflect real-time events.
- Entered 100+ warrants per month into national database that required high accuracy and attention to detail.
Education
Master of Science - Criminal Justice And Leadership
Boston University
Boston, MA2011
Bachelor of Science - Criminal Justice/Addiction Studies
Madonna University
Livonia, MI2008
Skills
- Microsoft Office Word, PPT, Excel
- Project Management
- Verbal and Written Communication
- Open Source Research
- People Management
- Interviewing
- Report Writing
- Presentation skills
- SharePoint
- Implementation Support
- De-escalation Tactics
- Time Management
Timeline
Public Safety Officer
Northville Township Police Department
04.2019 - Current
Legal Assistant/Deputy Court Clerk
Washtenaw County Trial Court/Prosecuting Attorney
07.2016 - 04.2019
Communications Operator
Washtenaw County Sheriff's Office
11.2012 - 07.2016
Master of Science - Criminal Justice And Leadership
Boston University
Bachelor of Science - Criminal Justice/Addiction Studies
Madonna University
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