Jerica Sherrell
Frisco,TX
Summary
Reliable and goal-oriented professional proficient in client relations and operational leadership. Enthusiastic about exceeding expectations and maximizing client satisfaction. Strong technical, software implementation, conflict resolution, presentation skills and persuasive communication skills. Hardworking and reliable with excellent attention to detail to manage processes and timelines with technical guidance on implementation projects.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager on Duty Plus
Ross Dress for Less
01.2024 - Current
- Managed day-to-day operations to ensure smooth business flow.
- Supervised staff and ensured compliance with company policies.
- Improved team productivity by fostering a collaborative work environment.
- Resolved customer issues promptly, enhancing customer satisfaction.
- Maintained an organized and swift cash register operation.
- Ensure store cleanliness and recovery in a timely manner.
Implementation Consultant
Tyler Technologies
10.2023 - Current
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
- Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.
- Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
- Ensured seamless data migration, developing comprehensive data mapping plans to support accurate transfer between systems.
Associate Consultant
Oracle Cerner
Kansas City, MO
05.2022 - 06.2023
- Consult with Federal clients on core registration workflows, including current state and future state, and work with clients to map out stop-start-continue processes to determine how the system will be designed and tested.
- Federal Revenue Cycle Representative (CRCR)
- Installed, integrated, and deployed Cerner Millennium products in Bermuda Hospital Board client environments.
- Delivered technical, clinical, and revenue training designed to enable and educate Cerner Millennium software implementation for Bermuda Hospital Board.
- Plan and facilitate client meetings and key events to ensure decisions are made, project progress milestones are met, and client goals are achieved.
- Coach client on data collection and system design requirements, and analyze to determine optimal solution build and implementation.
- Test and perform client-specific configuration in client environments in accordance with client requirements
- Identify, resolve and report solution status, risks, and issues to client and project leadership.
- Provide on-site conversion troubleshooting support and issue resolution, identify inefficiencies and areas with opportunities for improvement with KPIs, and propose changes to clients.
- Build UDF and EHR build in Millenium domain and assisted with query requests to eliminate issues within build.
- Developed database architectural strategies at modeling, design and implementation stages to address business or industry requirements.
- Designed data models for complex analysis needs.
Integrated Solutions Consultant
AT&T
Mission, KS
11.2020 - 04.2022
- Educate customers on special pricing opportunities and company Wireless, Fiber, and Direct TV offerings..
- Generated new sales leads and nurtured prospect relationships throughout the customer's sales cycle.
- Managed client relationships and provided post-contract services and add-ons to meet client account needs and business objectives.
- Promoted new services/solutions via account management, educational client nurturing communications, and one-on-one client consulting.
- Manage sales funnel and movement from discovery to closed-won stages.
- Delivered trouble-shooting and support services to clients to build customer success and affinity with the brand and its services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Solutions Specialist
Verizon Wireless
Merriam, KS
06.2016 - 08.2019
- Sold products and services for consumer and business accounts through perseverance, cold calling, and exceptional service.
- Streamlined scheduled inventory counts and audits and troubleshot and set up customer devices.
- Sustained 100% customer voice surveys and was recognized as a top leader in customer experience.
- Increased profits by restructuring store layouts and arranged merchandise with appealing displays to drive traffic.
- Cultivated long-term relationships with clients to accurately quote prices and follow-up on sales.
Education
Emerging Leaders Academy -
The University of Kansas
Lawrence, KS05.2014
Master of Arts - Public Relations
Full Sail University
Winter Park, FL12.2013
Bachelor of Science - IT: Multimedia And Visual Communications
University of Phoenix
Phoenix, AZ10.2012
Skills
- Microsoft Office Word, PPT, Excel
- Cross-Functional Team Collaboration
- Data Management & Documentation
- Listening & Presentation Skills
- Multitasking/Organizational Skills
- Problem Resolution
- Project Management
- Time Management
- Client Relationship Management
- Software Deployment Support
- Cerner Millennium
- Customer Implementation Support
- SQL- Query Knowledge
- Google Analytics
- SharePoint
- Search Engine Optimization
- Team leadership
Certification
- Certified Revenue Cycle Representative (CRCR) Issued by HFMA issued July 13, 2022, expires May 31, 2025
- Attract and Engage Customers with Digital Marketing Issued by Coursera in December 2022
- Foundations of Digital Marketing and E-commerce Issued by Coursera in September 2022
Timeline
Manager on Duty Plus
Ross Dress for Less
01.2024 - Current
Implementation Consultant
Tyler Technologies
10.2023 - Current
Associate Consultant
Oracle Cerner
05.2022 - 06.2023
Integrated Solutions Consultant
AT&T
11.2020 - 04.2022
Solutions Specialist
Verizon Wireless
06.2016 - 08.2019
Emerging Leaders Academy -
The University of Kansas
Master of Arts - Public Relations
Full Sail University
Bachelor of Science - IT: Multimedia And Visual Communications
University of Phoenix