Johanna Sanchez
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a degree of accuracy. Excels in time management, data entry and database administration. Experience delivering customer service and administrative excellence, including clerical support and public interaction.
Overview
11
11
years of professional experience
Work History
Manager On Duty Plus
DD's Discount
11.2018 - 11.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Trained employees in essential job functions.
- Learned duties for various positions and provided backup at key times.
- These duties included: cashier, salesfloor, fitting room, stockroom and cash office.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, corporate cash shipments. and scheduled change orders.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Election Worker
San Bernardino County Registrar Of Voters Office
10.2012 - 10.2018
- Worked as a Machine Clerk(2012), Record Clerk(2018). and Bilingual Clerk(2016).
- Addressed voter questions and concerns.
- Opened and closed polling booths.
- Posted signs, instructions and statutory notices for incoming voters to see.
- Attended appropriate training sessions and information briefings.
- Maintained ballot secrecy and confidentiality.
- Issued and collected voter ballot papers.
- Checked elector identification and eligibility and marked elector numbers in register.
- Completed daily logs for management review.
Education
No Degree - Nursing Assistance
Chaffey College
Rancho Cucamonga, CA04.2016
High School Diploma -
Rialto High School
Rialto, CA06.2014
Skills
- Read, Write, and Talk in Spanish and English
- Customer Service
- Training
- Service Management
- Multitask
- Reporting and Presentation
- Time Management Skills
- Cash Management
- Cash Counting Machine Operations
- Microsoft Office
- Microsoft Excel
- Records Maintenance
- Problem-Solving Skills
- Goal-Setting and Achievement
- Deposit Preparation
- Safe Balancing
- Bookkeeping Support
- Documentation Skills
Timeline
Manager On Duty Plus
DD's Discount
11.2018 - 11.2023
Election Worker
San Bernardino County Registrar Of Voters Office
10.2012 - 10.2018
No Degree - Nursing Assistance
Chaffey College
High School Diploma -
Rialto High School
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