PACER
Hi, I’m
Jacqueline Witthoff
Public Safety Officer
Milford,Michigan
Sell your cleverness and buy bewilderment.
Rumi
Summary
Senior-level professional with experience managing case analysis in multi-faceted investigative settings. Adept at partnering with colleagues and other agencies to gather investigative data. Known for excellence in conflict resolution and developing and implementing programs. Highly dedicated individual with exceptional customer service and a passion for behavioral health wellness.
Overview
15
years of professional experience
Work History
Northville Township Police DepartmentNorthville Township, MI
Public Safety Officer
04.2019 - Current
Job overview
- Answered emergency calls for help from citizens and business owners.
- Recorded facts to prepare reports documenting incidents and activities.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Directed responders using assigned mapping systems for timely emergency attendance.
Washtenaw County Prosecuting AttorneyAnn Arbor, MI
Legal Assistant
05.2018 - 04.2019
Job overview
- Handle all incoming referrals from the Office of Child Support
- Meet filing deadlines State and Federal
- Investigate incoming Paternity and Support cases
- Contacted clients to schedule appointments and discuss progress of cases.
- Interviewed clients to obtain information relevant to cases.
- Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
Washtenaw County Trial CourtAnn Arbor, MI
Trial Court Clerk
07.2016 - 05.2018
Job overview
- Opening new cases, assigned judges and issued required paperwork
- Maintained and updated electronic databases to accurately and securely store court documents.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Researched case law and legal documents to support judicial decisions.
Washtenaw County Sheriff's Office Ann Arbor, MI
Communications Operator
11.2012 - 07.2016
Job overview
- Handling the security of the officers and citizens
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided on-the-job training and coaching to develop new dispatchers.
Reed Detective AgencyLivonia, MI
In-House Investigator
07.2008 - 11.2012
Job overview
- Complete FOIA and police and court record requests
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Obtained admissions of crimes using forensic interviewing techniques.
- Organized and executed undercover surveillance operations.
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
Education
Boston University, Metropolitan CollegeBoston, MA
Masters of Science from Criminal Justice
Madonna UniversityLivonia, MI
Bachelor of Science from Criminal Justice
Skills
Verbal and Written CommunicationTime ManagementCritical ThinkingBackground InvestigationsConflict De-EscalationReport PreparationInterrogation TechniquesCivil Process Completion
Complaint resolution
Inbound and outbound calling
Professional telephone demeanor
Risk Assessment
Report preparation
Records management
Sales communications
Accomplishments
- Experience in dealing with distressed individuals facing suicide, mental illness, domestic violence, substance abuse and a multitude of different issues
- Creation and design of a course on suicidal caller techniques for dispatchers
Software
Thomson Reuters
LEIN/NCIC Certified
Zendesk
Slack
Clemis/Clear
RapidSOS
MetroNet
ICHAT
SharePoint
Linux
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Public Safety Officer
Northville Township Police Department
04.2019 - Current
Legal Assistant
Washtenaw County Prosecuting Attorney
05.2018 - 04.2019
Trial Court Clerk
Washtenaw County Trial Court
07.2016 - 05.2018
Communications Operator
Washtenaw County Sheriff's Office
11.2012 - 07.2016
In-House Investigator
Reed Detective Agency
07.2008 - 11.2012
Boston University, Metropolitan College
Masters of Science from Criminal Justice
Madonna University
Bachelor of Science from Criminal Justice