Jacqueline Woody

• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
• Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
• Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
• Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
• Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
• Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
• Analyzed and reported on key performance metrics to senior management.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Increased profit by streamlining operations.
• Reduced operational risks while organizing data to forecast performance trends.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Monitored daily cash discrepancies, inventory shrinkage by using LP reporting and metrics.

Responsible for leading, planning, and directing the entire Store Team. Accountable for all functional

areas of the store, including the financial performance, execution of company initiatives, staffing,

inventory control, and compliance with company standards. Retains accountability for all aspects of the

store but will often delegate tasks or operational activities to other leaders and will supervise, inspect,

train, and/or coach those leaders in order to accomplish all goals and tasks set for the store. Occasionally

required to prepare for freight processing, stock shelves, or participate in other aspects of the freight flow

and merchandising process. Will spend a substantial majority of working time performing management

tasks.

1.Plans, leads, directs, and employs all operational and financial resources to achieve established goals.

2. Utilizes company reports and tools in order to assess efficiency, analyze trends, and identify

opportunities for improvement in store performance.

3. Leads all store processes in accordance with company standards, including freight flow, merchandise

presentation, reconciliation of all sales, cash and inventory transactions, and customer service.

4. Leads and supervises all furniture department operations, including furniture sales and sales

processes, Lease to Purchase, Price Holds, and furniture department merchandising and presentation

standards.

5. Responsible for the scheduling and payroll processing in the store on a daily and weekly basis.

6. Oversees and drives staffing efforts in the store, including interviewing, selection, hiring, training,

and performance evaluations of all associates in collaboration with the other members of the store's

leadership team.

7. Approves and administers appropriate disciplinary action to associates, including recommendations

for termination, in partnership with the other operational and support resources in accordance with

company guidelines.

8. Responsible for the supervision, maintenance, and compliance of all customer service and associate

recognition programs. Completes training and follow up as needed.

9. Directs the preparation for merchandising initiatives and ensures reconciliation of all inventory

transactions.

10. Serves as Manager on Duty including opening and closing the store. When serving in this

role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer standards are continuously met, including merchandise presentation, signage,recovery, and cleanliness, drives the customer experience and ensures resolution of customer issues.

• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.

• Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
• Conducted regular performance evaluations for staff members, identifying areas for growth and development.
• Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
• Managed team of 100 cashiers and floor staff.
• Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Analyzed operating and financial statements for profitability ratios.
• Implemented loss prevention strategies to minimize shrinkage, securing company assets and reducing costs.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.