Jessica Greenwade
Dripping Springs,TX
Work Preference
Summary
Experienced with optimizing customer interactions and satisfaction. Utilizes analytical skills to identify and resolve service issues effectively. Track record of leading successful initiatives that enhance customer loyalty and operational efficiency.
Overview
14
14
years of professional experience
Work History
Experience Manager
Ulta Beauty Inc.
08.2021 - 06.2024
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Collaborated with cross-functional teams to optimize service offerings and drive business growth.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and backed up other customer service managers.
- Managed key accounts with diligence and professionalism, ensuring the highest level of service was consistently delivered.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
Recreational Aide
MWR Guam
03.2010 - 12.2016
- Assisted in planning and executing recreational programs and activities for diverse groups.
- Coordinated logistics for events, ensuring materials and equipment availability.
- Facilitated daily operations of recreational facilities, maintaining cleanliness and safety standards.
- Engaged participants in activities, promoting teamwork and social interaction among attendees.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
Education
Certificate State License Cosmetology - Beauty Industry
Marinello
Mystic, CT04.2015
Skills
- Training and coaching
- Data analytics
- Customer retention strategies
- Strong work ethic
- Teamwork and collaboration
- Attention to detail
- Time management
- Critical thinking
- Relationship building
Languages
Spanish
Native or Bilingual
Ice-skating
I ice skated for Disney on ice in Anaheim, Califorina
Timeline
Experience Manager
Ulta Beauty Inc.
08.2021 - 06.2024
Recreational Aide
MWR Guam
03.2010 - 12.2016
Certificate State License Cosmetology - Beauty Industry
Marinello