Dale Rathbone
Reynoldsburg,OHIO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
Experience Manager
Best Buy
11.2004 - Current
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Motivated team members through recognition programs focused on rewarding high performers.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
- Collaborated with cross-functional teams to optimize service offerings and drive business growth.
Operations Manager
HHgregg
04.1997 - 11.2004
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
Education
No Degree - Metallurgical Engineering
The Ohio State University
Columbus, OHSkills
Customer experience strategy
- Customer experience management
- Content Strategy
- Product Knowledge
- Cross-Functional Teamwork
- Sales and Upselling
- Work Prioritization
- Customer Relations
- Relationship Building
- Teamwork and Collaboration
- Staff education and training
- Business Development
- Calm and Professional Under Pressure
- Policies and Procedures Adherence
- Conflict Mediation
- Microsoft Office
- Employee Coaching
- Training development aptitude
- Key holder experience
- Brand representation
- Order Fulfillment
- Stock management
- Quality Control
- Warehousing functions
- Shipping procedures understanding
- De-Escalation Techniques
Timeline
Experience Manager
Best Buy
11.2004 - Current
Operations Manager
HHgregg
04.1997 - 11.2004
No Degree - Metallurgical Engineering
The Ohio State University