Summary
Overview
Work History
Education
Skills
Extra-Curricular Activities
Timeline
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Jacqueline Zamora

Summary

Detail-Oriented, bilingual, enthusiastic and energetic individual seeking to attain a job in retail that will enable me to develop my work portfolio and increase my customer service background, and my ability to work well with others.

Overview

9
9
years of professional experience

Work History

Outreach Lead Team Coordinator

Ericka Aviles Consulting LLC
05.2024 - Current
  • Coordinated team schedules and resources to ensure efficient workflow and project completion.
  • Implemented process improvements that enhanced communication and collaboration within the team.
  • Developed training materials and conducted onboarding sessions for new team members, fostering a supportive environment.
  • Monitored project progress, identifying potential issues and facilitating timely resolutions with stakeholders.
  • Managed team workload to reach targets for specific tasks.
  • Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
  • Trained, motivated and guided on-boarding members.

Customer Service Representative

Rebel
07.2024 - 05.2025
  • Resolved customer inquiries through effective communication and problem-solving skills.
  • Processed orders and returns, ensuring timely and accurate transactions.
  • Maintained customer records using CRM software to enhance service delivery.
  • Trained new team members on company policies and customer service best practices.
  • Delivered exceptional bilingual support to customers, enhancing satisfaction and loyalty.
  • Resolved complex inquiries efficiently, ensuring timely responses and issue resolution.

LAZ Parking Attendant Supervisor

LAZ
06.2023 - 11.2024
  • Managed parking operations, ensuring efficient vehicle flow and maximizing space utilization.
  • Assisted customers with inquiries, providing exceptional service and resolving issues promptly.
  • Conducted routine inspections of parking facilities to maintain safety and cleanliness standards.
  • Trained new staff on operational procedures and customer service best practices.
  • Implemented process improvements, enhancing overall efficiency of parking management systems.
  • Monitored surveillance systems to ensure security compliance within the parking area.

Customer Service Cashier

Perla Luxe Bags & More LLC
10.2016 - 11.2018
  • Greeted Customer at the sale events
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Help package product and be knowledgeable able ingredients on all product.
  • Developed and maintained strong customer relationships through personalized interactions.
  • Maintained accurate cash drawer, ensuring daily reconciliation aligned with sales records.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries, providing exceptional service to enhance shopping experience.

Education

High School Diploma -

Western High School
Las Vegas, NV
06.2020

Skills

  • Good written and Verbal Communication Skills
  • Bi-Lingual Fluent in English /Spanish
  • Good Leadership Skill
  • Self Confidence and Discipline
  • Fast Learner
  • Good at Multi-Tasking
  • Sociable
  • Workload balancing
  • Schedule management
  • Team motivation

Extra-Curricular Activities

Airforce Junior ROTC (4 years) Airforce Junior Drill (3 years) Graphic Design (4 years) Volunteer, Community Food Bank

Timeline

Customer Service Representative

Rebel
07.2024 - 05.2025

Outreach Lead Team Coordinator

Ericka Aviles Consulting LLC
05.2024 - Current

LAZ Parking Attendant Supervisor

LAZ
06.2023 - 11.2024

Customer Service Cashier

Perla Luxe Bags & More LLC
10.2016 - 11.2018

High School Diploma -

Western High School

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Jacqueline Zamora