JACQUELINE A. FLEMING, MSW, LICSW
Greenbelt,MD
Summary
Dedicated School Social Worker offering seven years of experience in education environments. Familiar with issues such as learning difficulties, socialization problems and emotional needs. Background working in urban areas of poverty with high population of at-risk students.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Social Worker
The Children’s Guild Public Charter School
Washington, DC
01.2021 - Current
- Manage a caseload that may include students in kindergarten through 8th grade, that provides case management with service coordination with families, providing counseling per IEP mandates, and collaborating with classroom staff to assist in determining and meeting the needs of the students
- Develop and maintain documentation for each student, including developing/collaborating/writing IEPs, FBAs, and BIPs; completing documentation of services provided for each student; and documenting each student's progress per quarter
- Conduct individual and/or group counseling per IEP mandate
- Complete service coordination with parents/guardians and complete documentation of communication services in the electronic record and/or electronic school databases
- Provide social-emotional expertise through collaboration with other team members, including the behavioral team
- Timely development, collaboration, and writing of IEPs
- Participate in family engagement activities that support families in building the skills and knowledge to effectively help their children's learning in and out of the classroom.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for students.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Improved student well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Monitored students' progress and adapted treatment plans to meet changing needs.
- Helped students develop new coping mechanisms and techniques to drive behavior modification.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Implemented evidence-based therapeutic interventions for students struggling with mental health challenges or behavioral concerns.
- Collaborated with school to address students' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
- Assisted families in identifying community resources and connecting with appropriate services.
- Documented student progress and activities in accordance with agency policies and procedures.
- Collaborated with other professionals to plan and coordinate care for students.
- Participated in interdisciplinary team meetings to coordinate care for students.
- Participated in professional development and training opportunities to enhance clinical skills.
- Utilized evidence-based practices to provide effective interventions for students.
- Provided crisis counseling and intervention services to students in emergencies.
- Facilitated peer support groups to help students connect with others.
Adjunct Instructor
Bowie State University
Bowie, Maryland
01.2019 - Current
- Developed and managing class syllabus and ensuring that it meets department and college standards
- Planned and created lectures, in-class discussions, and assignments
- Graded assigned papers, quizzes, and exams.
- Managed classroom effectively to maintain a positive learning environment for all students.
- Maintained accurate records of student attendance, assignments, and grades, ensuring timely communication with stakeholders regarding academic progress.
- Examined and graded assignments and assessments to report grades to appropriate personnel.
- Mentored struggling students with targeted one-on-one assistance, leading to improved academic performance.
- Promoted active learning by encouraging class participation and hands-on experiences during lessons.
- Used lectures, discussions and demonstrations to increase learning and classroom success.
- Developed strong relationships with colleagues and administrators, fostering a collaborative educational community.
- Used technological equipment to enhance the process of students' learning.
- Assessed students' progress and provided feedback to enhance learning.
- Impartially evaluated papers, projects, and homework assignments of students, delegating grading to teaching assistants when appropriate.
- Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
Clinical Director
The Mary Elizabeth House, Inc.
Washington, DC
01.2020 - 01.2020
- Ensured agency meets program compliance requirements including managing electronic and hard copy files, timely completion and submission of reports to governing agency
- Participated in program planning, and coordinated with other clinical areas, such as mental health, programming, and medical areas to ensure the integration of all clinical services to care for residents
- Identified needs and established case plan for each resident
- Established and coordinated independent living programs and life skills curriculum
- Complete individual treatment plans, transition plans, parental plans, mental health assessments, and behavioral plans
- Ensured services for youth in and out of care are provided appropriately and timely
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, and accountability.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Promoted a safe working environment for staff by enforcing strict adherence to safety protocols and addressing potential hazards promptly.
- Directed crisis intervention services when necessary; provided support during critical incidents, and ensured the well-being of all involved parties.
- Led accreditation efforts, resulting in successful audits and continued compliance with regulatory standards.
- Represented the organization at all community events, answering questions, providing details, and giving informative presentations.
- Collaborated with physicians and other healthcare professionals to develop comprehensive patient treatment plans.
- Implemented new policies and educated staff on changes.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Social Worker
Medstar Washington Hospital Center
Washington, DC
01.2018 - 01.2020
- Submitted timely documentation (FD12’s, 522’s, 541’s, and 5-Day memos) to the Office of the Attorney General
- Organize and arrange transportation of patients to Probable Cause and other hearings
- Facilitated daily group sessions covering various topics, including PTSD, substance abuse and mindfulness
- Completed psychosocial assessments on the Psychiatry unit for patients with various mental health diagnoses, including bipolar disorder, schizophrenia, and substance abuse
- Created safe discharge plans utilizing patient and family input; established eligibility for local resources, and assisted patients complete required forms
- Provided inpatient utilization and discharge reviews for various insurance plans
- Composed clinical reports for long-term, patient transfers to nursing/rehabilitation homes
- Co-lead daily treatment team meetings
- Participated in family meetings to establish sound discharge plans and identify community resources.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Advocated for clients' rights, navigating complex systems to secure necessary resources and benefits.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Formulated treatment plan strategies with multidisciplinary teams to provide a comprehensive and continuous care plan.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Facilitated group therapy sessions to build supportive, communicative client networks.
- Facilitated successful client transitions from residential facilities to independent living situations with appropriate support in place.
- Assisted clients in navigating the legal system, attending court hearings as needed, and providing support throughout the process.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Developed and maintained strong relationships with community resources for successful referrals.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Provided crisis counseling and intervention services to clients in emergencies.
Shelter Monitor/hot-line Response Counselor
Community Crisis Services, Inc.
Hyattsville, MD
01.2013 - 01.2016
- Provided oversight of and review of all shelter residents files and assisted with identifying permanent housing
- Assisted shelter residents with establishing eligibility and completing applications for housing assistance
- Collaborated with Prince George’s Public Schools and parents to ensure education continuity for students experiencing homelessness
- Recorded and relayed reports of child and elder abuse to on-call social worker
- Assisted victims of domestic violence with identifying and admission to shelters
- Verified client eligibility for various assistance programs such as rental and utility assistance.
- Reduced administrative workload for case managers through effective documentation of client interactions in relevant databases or files as needed.
- Contributed to successful rehousing of residents by coordinating with local agencies and resources.
- Strengthened relationships between shelter staff members through clear communication and teamwork efforts during challenging situations.
- Connected residents with community resources such as employment opportunities, healthcare providers, housing programs, and educational institutions to promote long-term stability.
- Provided crisis intervention services when necessary, deescalating situations calmly and effectively.
- Upheld strict confidentiality standards regarding resident information in compliance with privacy laws and organizational policies.
- Encouraged resident accountability and self-sufficiency through consistent enforcement of rules, expectations, and consequences for noncompliance.
- Facilitated group meetings and workshops for residents, focusing on life skills development and goal setting.
- Promoted a positive and respectful atmosphere in the shelter by modeling appropriate behavior and treating residents with dignity.
- Supported the efficient operation of the shelter by managing daily intake processes, including registration, orientation, and bed assignments.
- Developed and maintained relationships with community organizations and agencies.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Engaged clients in conversation to determine feelings and apprehensions.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Facilitated group counseling sessions to support and encourage client growth.
- Designed a safe and supportive environment for clients to discuss issues.
- Supported individuals dealing with mental health and emotional issues.
Education
Master of Science - Children, Youth And Families
Morgan State University
Baltimore, MD01.2016
Bachelor of Science - Social Work
Bowie State University
Bowie, MD01.2013
Skills
- Conflict Resolution
- Group facilitation
- Trauma Informed Care Framework
- Behavior Improvement Plans (BIP)
- Functional Behavioral Assessments (FBA)
- Multidisciplinary team collaboration
- Crisis Intervention
- Motivational Interviewing
- Crisis Assessment
- Client documentation
- Cultural Competency
- Community Referrals
- Individual and Group Counseling
- Safety Planning
- Educational Support
- Social Emotional Learning
Certification
LICSW, Washington, DC
Timeline
Social Worker
The Children’s Guild Public Charter School
01.2021 - Current
Clinical Director
The Mary Elizabeth House, Inc.
01.2020 - 01.2020
Adjunct Instructor
Bowie State University
01.2019 - Current
Social Worker
Medstar Washington Hospital Center
01.2018 - 01.2020
Shelter Monitor/hot-line Response Counselor
Community Crisis Services, Inc.
01.2013 - 01.2016
Master of Science - Children, Youth And Families
Morgan State University
Bachelor of Science - Social Work
Bowie State University