Jacqueline Andrea Diaz
Reseda,CA
Summary
Current pharmacy technician student with solid hands on experience at UEI College. Looking to work within a pharmacy to expand knowledge and be part of a working team. Proficient in dispensing medication, inventory management, and compounding. Capable of improving pharmacy operations efficiency and enhancing patient care through effective communication and teamwork. Contributed to reducing prescription errors.
Overview
1
1
Certification
Work History
Member Service Representative
Planet Fitness Gym
Northridge, CA
08.2024 - Current
- Presented and explained services and products to meet member needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Conducted customer registration and data entry with attention to detail and accuracy.
- Created a positive environment that encouraged teamwork and collaboration among players.
Skills
- Compounding
- Inputting patient information
- Packaging medication
- Attention to detail
- Administering vaccines
- Calculating dosages
- Maintaining records
- Document processing
- Relationship building
- Service upselling
- Membership retention
- Customer service
- Call center experience
- Member account management
- Point-of-sale system
- Complaint handling
- Service recommendations
- Product sales
Eduaction and Training
UEI College - Pharmacy Technician Diploma, expected January 2025
Accomplishments
- perfect attendance
- the highest amount of membership sales at work for a month
Certification
- CPR and AED certification
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Member Service Representative
Planet Fitness Gym
08.2024 - Current