Jacqueline "Jackie" Rook
West Palm Beach,FL
Summary
Proven Retail Sales Associate at Party City, adept in customer service and cash handling, enhanced store sales through exceptional service and product knowledge. Collaborated effectively in team settings, including volunteer work, demonstrating reliability and problem-solving skills. Achieved significant customer satisfaction, fostering loyalty and repeat business.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Party City
03.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Babysitter
Family Members
05.2016 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Church Volunteer
Blueprints Church and First Baptist of Lake Worth
07.2015 - 07.2022
- Volunteered at church-sponsored outreach events, providing polite, friendly representation.
- Coordinated with other volunteers to create a welcoming environment at worship services and special events.
- Sourced and distributed food and supplies to those in need.
- Helped with special events such as Vacation Bible School to coordinate resources, spaces, and schedules.
- Greeted guests with bulletins, directions, and friendly conversation.
Habitat for Humanity Volunteer
Habitat for Humanity
06.2014 - 08.2014
- Maintained a clean and safe worksite, adhering to strict safety guidelines and regulations during construction projects.
- Organized construction materials inventory, ensuring smooth project flow and completion.
- Enhanced the community''s quality of life by constructing safe and affordable housing.
- Assisted in fundraising efforts, raising vital funds for Habitat for Humanity initiatives.
Education
High School Diploma -
Santaluces Community High School
Lantana, FL05-2016
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Retail sales
- Reliability and punctuality
- Store opening and closing
Timeline
Retail Sales Associate
Party City
03.2024 - Current
Babysitter
Family Members
05.2016 - Current
Church Volunteer
Blueprints Church and First Baptist of Lake Worth
07.2015 - 07.2022
Habitat for Humanity Volunteer
Habitat for Humanity
06.2014 - 08.2014
High School Diploma -
Santaluces Community High School
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