Jacqueline Marry Villa
Passaic
Summary
Dynamic professional with extensive experience in cash management and employee supervision. Proven ability to train teams and enhance operational efficiency, leading to improved store performance. Strong background in customer relations, ensuring high levels of satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Head Cashier
Lotstop Dept
New York
09.2025 - Current
- Supervised cashier team to ensure efficient transaction processing.
- Managed cash drawer, balancing daily sales and receipts.
- Trained new cashiers on store policies and customer service standards.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Monitored register performance and addressed issues promptly.
- Collaborated with management to improve checkout efficiency and flow.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
Head Cashier
Lotstop Dept Store
Passaic
04.2020 - 06.2024
- Managed daily cash transactions and ensured accurate cash handling.
- Supervised cashier team and provided training on customer service standards.
- Coordinated register operations and maintained efficient checkout processes.
Assistant Manager
Famacia Naturista Nutrivida
Tehuizingo
01.2013 - 01.2020
- Managed inventory levels and organized product displays effectively.
- Assisted daily operations in a natural products retail environment.
- Trained new staff on customer service protocols and product knowledge.
- Collaborated with team members to enhance store promotions and events.
Education
High School Diploma - Science Education
Bachillerato General
Tehuitzingo Mexico03-2011
Skills
- Cash management
- Point of sale operations
- Inventory oversight
- Employee supervision
- Team collaboration
- Effective communication
- Adaptability
- Customer relations
- Store policies
- Mobile payment systems
- Bilingual communication ( English & Spanish )
Timeline
Head Cashier
Lotstop Dept
09.2025 - Current
Head Cashier
Lotstop Dept Store
04.2020 - 06.2024
Assistant Manager
Famacia Naturista Nutrivida
01.2013 - 01.2020
High School Diploma - Science Education
Bachillerato General