JACQUELINE RICE
Kansas City,MO
Summary
Detail-oriented healthcare professional with extensive experience in patient registration, insurance verification, Medicare/Medicaid compliance, specialty pharmacy services, underwriting support, and customer service. Currently completing 400 clinical credit hours as a Sterile Processing Technician Student and Intern, gaining hands-on experience in decontamination, prep & pack, sterilization, and infection prevention protocols. Recognized for accuracy, efficiency, and strong attention to detail in high-volume healthcare and insurance environments.
Overview
17
17
years of professional experience
Work History
Sterile Processing Technician Student
University of Kansas Health System
Kansas City, KS
01.2026 - Current
- Completing 400 clinical credit hours in Sterile Processing
- Perform manual and automated decontamination of surgical instruments
- Inspect, assemble, and package instrument trays per surgical count sheets
- Operate steam and low-temperature sterilization equipment
- Monitor biological and chemical indicators for sterility assurance
- Participate in SP lab simulations and competency-based training
- Adhere to AAMI standards and infection prevention guidelines
- Document instrument tracking in computerized systems
Scheduling / Patient Registration Representative
University of Kansas Health System
Kansas City, KS
04.2025 - Current
- Register scheduled, unscheduled, and emergent patients
- Verify and enter accurate demographic and insurance information
- Perform insurance verification, pre-certification, and authorization
- Ensure compliance with Medicare, Medicaid, and regulatory guidelines
- Complete MSPQ documentation and maintain accurate records
Hair Stylist
Self-Employed
01.2020 - Current
- Provide professional styling services
- Manage scheduling, customer relations, and independent business operations
Patient Access Agent (PAS)
AssistRx – Specialty Pharmacy
01.2024 - 04.2024
- Fielded high-volume inbound calls from patients, providers, and pharmacies
- Assisted with NASH therapy program enrollment
- Conducted benefits investigations and pharmacy triage
- Initiated and followed up on prior authorizations
Claims Specialist
Social Security Administration
02.2023 - 02.2024
- Processed Retirement and Medicare applications
- Assisted claimants in a call center environment
- Reviewed eligibility and ensured documentation accuracy
Administrative Assistant
Jewell’s Catering and Event Planning
03.2009 - 01.2021
- Assisted with planning weddings, parties, and business events
- Managed budgeting, vendor coordination, and event setup/teardown
- Prepared and served food and beverages
Sales Support Agent / Contact Center Representative II
Spring Venture Group
08.2017 - 02.2020
- Provided direct support to Medicare sales agents
- Assisted with Medicare Supplement policy creation
- Verified applications with insurance carriers
- Responded to inbound calls regarding policy eligibility and coverage
Assistant Underwriter I – NPC Endorsements Unit
Philadelphia Insurance Companies
08.2013 - 08.2015
- Processed commercial property and liability endorsements
- Entered risk and exposure data into underwriting systems
- Assisted agents and customers with policy servicing inquiries
- Processed premium payments, refunds, and proof of coverage
Education
Some College (No Degree) - Sterile Processing
University of Kansas Health System
Kansas City, KSMedical Billing & Coding Program -
Pinnacle Career Institute
Kansas City, MO01-2009
High School Diploma -
Paseo Academy of The Fine And Performing Arts
Kansas City, MO01-2005
Skills
- Sterile Processing
- Decontamination
- Prep & Pack
- Sterilization
- Infection Control
- Instrument Reprocessing
- AAMI Standards
- Patient Registration
- Insurance Verification
- Medicare/Medicaid
- Prior Authorization
- Call Center Operations
- Underwriting Support
- Microsoft Office
- Data Entry
- 50 WPM Typing
- Detail-Oriented
Timeline
Sterile Processing Technician Student
University of Kansas Health System
01.2026 - Current
Scheduling / Patient Registration Representative
University of Kansas Health System
04.2025 - Current
Patient Access Agent (PAS)
AssistRx – Specialty Pharmacy
01.2024 - 04.2024
Claims Specialist
Social Security Administration
02.2023 - 02.2024
Hair Stylist
Self-Employed
01.2020 - Current
Sales Support Agent / Contact Center Representative II
Spring Venture Group
08.2017 - 02.2020
Assistant Underwriter I – NPC Endorsements Unit
Philadelphia Insurance Companies
08.2013 - 08.2015
Administrative Assistant
Jewell’s Catering and Event Planning
03.2009 - 01.2021
Some College (No Degree) - Sterile Processing
University of Kansas Health System
Medical Billing & Coding Program -
Pinnacle Career Institute
High School Diploma -
Paseo Academy of The Fine And Performing Arts