Jacqueline S Hilimire
Waterloo,NY
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
30
30
years of professional experience
Work History
Bartender/Wait Staff Member
Del Lago Casino
07.2017 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
Office Manager
Ace Automstics
07.1994 - 09.2021
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Controlled finances to lower costs and keep business operating within budget.
Bartender
Clifton Country Club
07.2020 - 10.2020
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Created attractive bar displays by strategically arranging bottles and glasses.
Education
Bachelor of Science - Criminal Justice
Elmira College
Elmira, NY06.1993
Skills
- Food Running
- Basic Accounting
- Beverage Preparation
- Food Preparation
- Engaging Personality
- Highly Reliable
- Customer Service
- Outgoing Personality
- Classic Cocktails
- Team Player Attitude
- Patience and Tolerance
- Problem Solving
- Excellent Communication
- Active Listening
- Time Management Abilities
- Cleanliness and Hygiene
- TIPS Certified
Timeline
Bartender
Clifton Country Club
07.2020 - 10.2020
Bartender/Wait Staff Member
Del Lago Casino
07.2017 - Current
Office Manager
Ace Automstics
07.1994 - 09.2021
Bachelor of Science - Criminal Justice
Elmira College
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