JACQUELINE W. BOICE
Colorado Springs,CO
Summary
Highly motivated Retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales. Prior Store Manager with 20 years of experience supervising staff in retail settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Prior office experience knowledge.
Overview
16
16
years of professional experience
Work History
Sales Associate
Brown's Shoe Fit Co
2021.04 - Current
- Help customers locate products and check store system for merchandise at other sites.
- Engage with customers to effectively build rapport and lasting relationships.
- Answer customer questions regarding sizing, accessories and proper care for merchandise, as well as assist with other selections.
- Process sales transactions and returns on product.
- Increase sales by offering advice on purchases and promoting additional products.
- Help maintain store appearance
Store Manager
Shoe Dept/Encore
2012.03 - 2021.04
- Managed up to 20 associates and 3 keyholder successfully in fast-paced environment through proactive communication and positive feedback.
- Helped develop new store locations including hiring and training efficient teams. Handled all aspects of online ordering.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Set effective store schedules based on forecasted sales and payroll.
- Maintained proper inventory levels and organized backroom.
- Protected store from loss of theft by enforcing clear security policies, routine inventories, and excellent customer service.
- Resolved customer service issues promptly.
- Maintained shrink under 1.5% and payroll under company goal of 12%
Assistant Store Manager
PARTY CITY
2008.09 - 2012.03
- Performed all aspects of cash register operations, daily banking, and nightly reconciliations.
- Proactively assisted with store security and loss prevention.
- Met/exceed in sales goals by 10%.
- Supported standard of excellence for customer service and mystery shops.
- Conducted interviews, train new hires, coaching and counseling new hires.
- Assisted with merchandising, price changes, and maintain damages.
- Updated store communication with scheduling, daily task list, and staff concerns.
- Participated in physical inventory and tear-down of store end of season.
- Supported corporate sales initiatives such as average ticket, contests, and email collections.
- Handled all aspects of plan-o-grams, receiving, and loss prevention.
Education
Associate of Arts - Business Administration
Moraine Valley Community College
Palos Hills, ILSkills
- Team leadership and coaching
- Maximizing Profitability
- Training and Development
- Store Management
- Goals and Performance
- Product and Service Sales
- Customer Relations
- Office Experience
Timeline
Sales Associate
Brown's Shoe Fit Co
2021.04 - Current
Store Manager
Shoe Dept/Encore
2012.03 - 2021.04
Assistant Store Manager
PARTY CITY
2008.09 - 2012.03
Associate of Arts - Business Administration
Moraine Valley Community College
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