Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacquelyn Bragg

Oklahoma City

Summary

Experienced hospitality and service industry professional with nearly two decades of diverse roles, from host/dishwasher to management. Dedicated to cultivating teams for peak performance and maintaining smooth business operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager

Buffalo Wild Wings
10.2024 - 05.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.

Bartender

Flint Bar & Kitchen
01.2024 - 09.2024
  • My duties in this position where to provide our guests with an amazing beverage and dining experience.
  • As well as making sure that the bar was clean and well stocked for the shift.
  • Breaking down the bar at closing time and closing out the drawer.

Bartender

JK By Chef King
01.2023 - 01.2024
  • My responsibilities in this position were to make sure our guests had a fun and unique experience.
  • Created featured cocktails and work in a fast-paced high energy environment.

Bartender

Paseo Grill
01.2022 - 01.2023
  • Provide the guests with a romantic dining experience as well have knowledge of the extensive wine list to help guests decide what would be the best pairing for their meal.
  • Created featured cocktails, daily cleaning duties and closing out the drawer after shifts.

Bar Manager/Bartender

Pizzeria Gusto
01.2018 - 01.2022
  • Do the weekly orders and meet with reps about possible new product.
  • Worked with the bar staff to create seasonal as well as permanent menu cocktails.
  • Did the monthly bar inventory as well mediate any issues bar staff may have with one another.

Education

High School -

S.H Rider High School
01.2008

Midwestern State University
01.2011

Skills

  • Creativity
  • Leadership
  • Organization
  • Problem solving
  • Teamwork
  • Highly adaptable
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Task delegation
  • Documentation and reporting
  • Staff development
  • Schedule preparation
  • Brand management
  • Safety procedures
  • Employee onboarding

Certification

ABLE liscense

Suresell

Timeline

Manager

Buffalo Wild Wings
10.2024 - 05.2025

Bartender

Flint Bar & Kitchen
01.2024 - 09.2024

Bartender

JK By Chef King
01.2023 - 01.2024

Bartender

Paseo Grill
01.2022 - 01.2023

Bar Manager/Bartender

Pizzeria Gusto
01.2018 - 01.2022

Midwestern State University

High School -

S.H Rider High School

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