Jacquelyn Bumpas
Birmingham,AL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Customer Service with over 20 years of experience in Customer Service's. Excellent reputation for resolving problems and improving customer satisfaction. Known for having dynamic work ethic and being a team player.
Pays close attention to Details. Have worked with Different software PCC ,AS400, RFMS (Patient Trust), Outlook, Microsoft Edge, MS Excel, MS Word,Availity,Citrix also Ultimus.
Overview
15
15
years of professional experience
Work History
Business Office Assistant
Camino Health Care
Hawthorne, CA
04.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to inquiries from callers seeking information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Lead Sales Associate
Food 4 Less Supermarket
Inglewood, CA
05.2014 - 03.2020
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Reported sales data to upper management for review.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Prioritized helping customers over completing other routine tasks in store.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Business Manager
Country Villa Lynwood
Lynwood, CA
08.2008 - 09.2013
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
- Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Customer Service Representative
LA Times
CARSON, CA
02.2007 - 06.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided ongoing guest service.
Education
No Degree - Business Office
El Camino College
Torrance, CAHigh School Diploma -
Gardena Senior High School
Gardena, CASkills
- Customer Relation
- Microsoft Excel
- Customer Inquiries
- Administrative Procedures
- Call Center Customer Service
- PointClickCare
- AS400
- Customer Service and Assistance
- Call Documentation
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Data Communications
- Customer Experience
- Caller Assistance
- Customer Relationship Management
- Call Routing
- Inbound Customer Calls
- Customer Data Confidentiality
- Solving Customer Concerns
Timeline
Business Office Assistant
Camino Health Care
04.2020 - Current
Lead Sales Associate
Food 4 Less Supermarket
05.2014 - 03.2020
Business Manager
Country Villa Lynwood
08.2008 - 09.2013
Customer Service Representative
LA Times
02.2007 - 06.2008
No Degree - Business Office
El Camino College
High School Diploma -
Gardena Senior High School