Pedro Marquez
Baltimore,MD
Summary
Customer service professional motivated to maintain customer satisfaction to contribute to company success. History in managing large amount of inbound and outbound calls sustaining satisfactory relationship with customers. Offer skills with operating system paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Dispatcher Office Assistant
Schneider Trucking
Baltimore, MD
08.2019 - Current
- Directed dispatching, routing and tracking of 10 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 30 daily calls.
Customer Service Representative
VXI
Youngstown, OH
01.2019 - 07.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Made up to 50 outbound calls per day.
Customer Service Expert
ATT
Boardman, OH
01.2018 - 12.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Solved customer challenges by offering relevant products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Ottawa-Glandorf High School
Ottawa, OH05.2006
Skills
- Call center operation
- Inbound and outbound calling
- Quality control
- Microsoft office expertise
- Customer relation
- Team work
- Technologically savvy
- Efficient multitasker
Languages
Spanish
Full Professional
Timeline
Dispatcher Office Assistant
Schneider Trucking
08.2019 - Current
Customer Service Representative
VXI
01.2019 - 07.2019
Customer Service Expert
ATT
01.2018 - 12.2018
High School Diploma -
Ottawa-Glandorf High School
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