MarKayla Clements
Flint,MI
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
9
9
years of professional experience
Work History
Dispatcher Office Assistant
Teachout Security Solutions
05.2017 - Current
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Composed correspondence, reports and meeting notes
- Provided secretarial and office management support while building cooperative working relationships
- Answered phones to direct callers, schedule appointments and provide general office information
- Greeted visitors or callers daily to handle questions or direct to appropriate staff
- Organized training, client meetings, team meetings and events.
Host Manager
Bob Evans Restaurant
06.2022 - 10.2023
- Collaborated with kitchen staff to ensure timely food delivery and consistent quality for guest satisfaction.
- Enhanced team productivity by conducting regular staff training on hospitality best practices.
- Facilitated communication between front-of-house staff and back-of-house team members ensuring seamless workflow.
- Optimized table turnover rates by monitoring dining duration and coordinating efficient table resets between parties.
- Conducted daily pre-shift meetings reinforcing key points of focus needed to ensure excellent customer service and overall performance.
- Coordinated staff schedules, rotations and breaks.
Photography Teaching Assistant
JC Penny Portrait Studio
09.2015 - 02.2022
- Collaborated with clients to plan shoots and boost satisfaction with photos
- Set up camera control equipment, stands and tripods for shoots
- Consulted with clients to define project goals, locations and equipment needs.
- Managed schedule by assessing daily assignments and coordinating duties.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Developed and maintained filing systems to facilitate easy access to information.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
Assistant Supervisor
Kohls Department Store
04.2016 - 12.2017
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Submitted documentation and reports to upper management.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
Education
Bachelor of Science - Nursing
University of Michigan Flint
Flint, MI12.2025
Associate of Arts in General Studies -
Flint, MI
Flint, MI05.2022
Skills
- Multi-line phone proficiency
- Administrative Support
- Report Writing
- Calendar Management
- Proofreading
- Scheduling Coordination
- Prioritization
- Call center experience
- Complaint resolution
- Payment Processing
Timeline
Host Manager
Bob Evans Restaurant
06.2022 - 10.2023
Dispatcher Office Assistant
Teachout Security Solutions
05.2017 - Current
Assistant Supervisor
Kohls Department Store
04.2016 - 12.2017
Photography Teaching Assistant
JC Penny Portrait Studio
09.2015 - 02.2022
Bachelor of Science - Nursing
University of Michigan Flint
Associate of Arts in General Studies -
Flint, MI
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