Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Miller

Fort Myers

Summary

Experienced with managing dispatch operations and office support tasks efficiently. Utilizes strong communication skills to facilitate smooth interactions between field and office personnel. Track record of maintaining organized records and handling multiple priorities seamlessly.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Dispatcher Office Assistant

AWP Safety
06.2022 - 11.2024
  • Duties included but not excluded:
  • Maintained professional appearance
  • Managed scheduling for multiple service routes, optimizing efficiency and reducing delays.
  • Trained new staff on operational procedures, enhancing team performance and service quality.
  • Monitored and maintained accurate records of all dispatch activities and vehicle maintenance logs.
  • Developed training materials to support staff in using dispatch software efficiently.
  • Led initiatives to improve communication protocols between departments, fostering collaboration and accountability.
  • Dispatch utilizing in TCR
  • Dispatched upwards of 50+ crews
  • Maintaining schedule with excel
  • Screened incoming phone request
  • VOC’s
  • Handled customer service emails and phone calls
  • Followed up with customers to ensure needs are met and adjusted
  • Acted as payroll clerk when as needed
  • Proficient with Samara GPS monitoring system
  • Worked with all Microsoft software
  • Helped with payroll
  • Handled multi line phone call systems
  • Kept record on where crews were at
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
  • Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.

Golf Course Maintenance

Vineyards Country Club
06.2022 - 09.2022
  • Taking care of a golf course
  • Ground maintenance equipment operator
  • Raking and weeding
  • Edging sand traps
  • Pruning bushes
  • Mowing greens
  • Mowing fairways
  • Enhanced golf course maintenance by implementing efficient mowing and irrigation techniques.
  • Promoted a safe environment by adhering to safety protocols during golf course maintenance tasks.
  • Contributed to course safety by promptly reporting any hazards or maintenance issues encountered.
  • Increased golfer safety with thorough inspections and maintenance checks on all equipment.

Driver

Refreshing USA
03.2022 - 06.2022
  • Duties included not limited to:
  • Collected and recorded all cash collected from machines
  • Active customer service for machines at hotels , offices , warehouses ,hospitals , and schools.
  • Mangened 50+ vending machines
  • Providing foods and drinks
  • Troubleshooting request for hot and cold machine issues
  • Utilizing 2 ton refrigerator box truck to restock all machines at various locations

Flagger/Traffic Control

AWP Traffic safety
03.2021 - 10.2021
  • Directed traffic flow to ensure safety in construction zones.
  • Monitored site conditions and communicated hazards to maintain worker safety.
  • Coordinated with team members to implement effective traffic control measures.
  • Trained new flaggers on safety protocols and operational procedures.
  • Conducted regular inspections of signage and equipment for compliance with regulations.
  • Improved efficiency of traffic management processes through proactive problem-solving.
  • Led daily briefings to review safety practices and project updates with crew members.
  • Developed strategies to minimize disruption while enhancing public safety during operations.
  • Ensured proper usage of signaling devices, including stop/slow paddles, flags, and radios for effective communication among team members.
  • Used flagging tools such as stop and slow paddle and red flag.
  • Assisted in setting up traffic control plans according to project specifications and local regulations, maintaining orderly work zones.
  • Accustomed to nighttime flagging in high traffic areas.
  • Managed work zones using large signs and hand signals to direct traffic.
  • Displayed excellent decision-making skills under pressure while managing heavy vehicle traffic during unexpected events or incidents onsite.
  • Maintained a strong knowledge of state-specific traffic laws and regulations related to flagging operations, ensuring compliance within the workplace.
  • Adapted quickly to changing circumstances, such as inclement weather or last-minute schedule adjustments, ensuring smooth traffic flow at all times.
  • Proactively identified potential issues within the work zone, such as improperly placed signage or damaged equipment, and reported concerns to relevant team members for prompt resolution.
  • Increased construction efficiency by ensuring timely movement of equipment and materials through the designated work zone.
  • Controlled flow of automotive traffic under direction of project supervisor.
  • Participated in ongoing training and professional development opportunities to stay current on industry trends, safety regulations, and flagging best practices.
  • Participated in daily safety briefings, reinforcing awareness of potential hazards and discussing best practices for accident prevention among team members.

Security Officer/Supervisor

Securitas
02.2017 - 12.2020
  • Gated community security guard providing permit resident stickers and temporary passes to visitors
  • Maintained schedule of 4 guards
  • Monitored security cameras to ensure safety of the community
  • Coordinated with residents to ensure easy visitor access

Security Officer

Aegis Protective Services
10.2015 - 02.2016
  • Warehouse security
  • Utilizing security tunnel and wand upon enter and exit
  • Checked all personnel for weapons and paraphernalia
  • Hourly security patrol of warehouse
  • Meeting all check points

Sears Sales Associate

Sears
08.2015 - 10.2015
  • Provided customer services and checked out customers
  • Stocked and maintained neatness throughout the store

Education

GED -

GED
Fort Myers, FL

Skills

  • Advanced Excel proficiency
  • Retail sales expertise
  • Proficient in Microsoft Office
  • Proficient in Windows
  • Team management
  • Leadership skills
  • Experienced freelance artist
  • Excel proficiency
  • Over three years in MOT
  • Proficient typing skills
  • Proficient in Microsoft Word
  • Strong written communication
  • Customer Service (7 years)
  • Proficient in computer applications
  • Food service experience
  • Security management expertise
  • Supervising Experience (4 years)
  • Food Preparation Experience (1 year)
  • Experienced receptionist
  • English
  • Communication skills (5 years)
  • Computer Literacy
  • Filing (2 years)
  • Cash Handling
  • Stocking
  • Commercial driving (Less than 1 year)
  • Organizational Skills
  • Word
  • Scheduling coordination
  • Typing speed
  • Prioritization
  • Route planning
  • Multi-line phone proficiency
  • Strong problem solver
  • Filing and data archiving
  • Administrative support
  • Time management
  • Mail handling
  • Written communication
  • Attention to detail
  • Professional and mature
  • Spreadsheet management
  • Problem-solving
  • Calendar management
  • Excel spreadsheets
  • Meeting planning
  • Proofreading
  • Teamwork and collaboration
  • Customer service
  • Multitasking
  • Organizational skills
  • Telephone and email etiquette
  • Active listening

Certification

  • Smith and keys system August 2021 to Present
  • Flagger March 2021 to Present
  • Class D Security License February 2016 to Present
  • Driver's License June 2012 to Present
  • Security Guard

Timeline

Dispatcher Office Assistant

AWP Safety
06.2022 - 11.2024

Golf Course Maintenance

Vineyards Country Club
06.2022 - 09.2022

Driver

Refreshing USA
03.2022 - 06.2022

Flagger/Traffic Control

AWP Traffic safety
03.2021 - 10.2021

Security Officer/Supervisor

Securitas
02.2017 - 12.2020

Security Officer

Aegis Protective Services
10.2015 - 02.2016

Sears Sales Associate

Sears
08.2015 - 10.2015

GED -

GED