Brandi Tuiolemotu
Puyallup,WA
Summary
Detail-oriented perfessional skilled in time management and route planning, driving operational efficiency. Committed to fostering teamwork and enhancing service delivery, ready to leverage expertise to support organizational goals.
Overview
17
17
years of professional experience
Work History
Dispatcher Office Assistant
Glass America
Fife, WA
10.2021 - 05.2025
- Coordinated daily dispatch operations to ensure timely service delivery.
- Managed incoming calls and prioritized service requests effectively.
- Utilized dispatch software to track vehicle locations and optimize routes.
- Assisted in maintaining accurate records of service orders and customer interactions.
- Streamlined communication between drivers and management for improved efficiency.
- Developed training materials for new staff on dispatch processes and systems.
- Implemented process improvements that enhanced workflow and response times.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Advised regarding delays and special circumstances.
- Supported efficient scheduling processes, arranging staff coverage for shifts and managing time-off requests.
Dispatcher
Safelite Auto Glass
Seattle, WA
02.2008 - 09.2021
- Coordinated daily schedules for field technicians, optimizing routes and reducing response times.
- Monitored service calls and prioritized dispatching based on urgency and technician availability.
- Communicated effectively with customers to confirm appointments and provide status updates.
- Implemented process improvements that enhanced operational efficiency and reduced delays.
- Trained new dispatch staff on systems and protocols, fostering a collaborative team environment.
- Developed training materials for ongoing staff development, enhancing team capabilities and performance.
- Led initiatives to streamline communication between departments, improving overall workflow efficiency.
- Directed dispatching, routing, and tracking of 40 fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Education
High School Diploma -
Highline High School
Burien, WASkills
- Typing speed
- Scheduling coordination
- Prioritization
- Route planning
- Geographical expertise
- Multi-line phone proficiency
- Strong problem solver
- Administrative support
- Time management
- Attention to detail
- Teamwork and collaboration
Timeline
Dispatcher Office Assistant
Glass America
10.2021 - 05.2025
Dispatcher
Safelite Auto Glass
02.2008 - 09.2021
High School Diploma -
Highline High School