Keri West
Dewey-Humboldt,AZ
Summary
Dynamic and detail-oriented professional with extensive experience at Roadrunner Rock and Granite, excelling in dispatch operations and customer service. Proven ability to enhance routing efficiency and streamline processes, utilizing strong problem-solving skills and meticulous documentation practices. Recognized for fostering teamwork and maintaining exceptional communication, contributing to improved operational outcomes.
Overview
2026
2026
years of professional experience
Work History
Dispatcher Office Assistant
Bedrock Stone
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
- Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
- Advised regarding delays and special circumstances.
- Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
- Collaborated with multiple departments to ensure seamless coordination of resources during emergency situations.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
- Supported efficient scheduling processes, arranging staff coverage for shifts and managing time-off requests.
- Streamlined dispatch procedures with the implementation of new technology and software systems.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices for dispatch operations.
- Assisted in the development of policies and procedures for dispatch operations, contributing to a safer and more efficient workplace.
- Assisted in training new hires on dispatch protocols, contributing to a well-prepared workforce.
- Coordinated with multiple departments to ensure timely dispatch of goods, enhancing overall operational flow.
- Implemented feedback system for dispatch services, leading to actionable insights for service improvement.
- Ensured compliance with regulatory requirements during all dispatch activities, maintaining company's reputation and legal standing.
- Monitored real-time fleet movements to adjust dispatch plans as needed, ensuring optimal service levels.
- Managed detailed logs of dispatch activities to support continuous improvement initiatives.
- Enhanced customer satisfaction through prompt and accurate communication regarding delivery statuses.
- Increased accuracy in dispatch operations by conducting regular audits of dispatch records and communication practices.
- Supported development of contingency plans, enabling rapid response to unexpected operational challenges.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained and supervised employees on office policies and procedures.
- Proofread and edited documents for accuracy and grammar.
- Performed wide-ranging administrative, financial and service-related functions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Increased customer service success rates by quickly resolving issues.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Served as corporate liaison for finance, IT, and marketing departments.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Self Employed Nail Tech
Hole in the Wall Nails
06.2014 - Current
Self Employed Nail Tech
Split Ends
08.2010 - 06.2014
Self Employed Nail Tech
Bushwackers
01.2008 - 08.2010
Self Employed Nail Tech
Cut and Dye
09.2005 - 11.2008
Self Employed Nail Tech
Cut Loose
09.2000 - 12.2005
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Communicated effectively with management concerning important customer issues.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
- Oversaw schedule to manage appointments of new and existing clients.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
- Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Kept tidy and organized area to comply with cleanliness standards.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
- Responded to customer requests and concerns about gel application and nail art designs.
- Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
- Demonstrated expertise in various nail art designs, attracting new customers seeking unique styles for special events or everyday wear.
- Implemented creative marketing strategies to attract new customers to the salon during slow periods or seasonal promotions.
- Implemented effective sterilization and disinfection practices, minimizing health risks for clients.
- Conducted inventory management efficiently, ensuring availability of all necessary nail care supplies.
- Delivered detailed nail art and design, elevating salon's reputation for creativity.
- Maintained clean and sanitized workstation, ensuring safe environment for clients.
- Increased customer base by offering personalized nail care consultations.
- Utilized wide range of nail care techniques to meet diverse client needs.
- Fostered relaxing and welcoming atmosphere, contributing to overall positive client experiences.
- Educated clients on benefits of regular nail care, fostering loyalty and repeat business.
- Offered expert advice on nail care maintenance between visits, enhancing customer satisfaction.
- Improved client retention with exceptional customer service and follow-up care advice.
- Collaborated with team members to organize promotional events, attracting new clients.
- Customized nail treatments to address individual client concerns, promoting nail health.
- Reduced product waste by monitoring and adjusting inventory orders based on demand.
- Stayed abreast of latest trends in nail design and care, integrating new techniques into services offered.
- Provided high-quality manicure and pedicure services to maintain client loyalty.
- Streamlined appointment scheduling process, reducing wait times and enhancing customer experience.
- Adapted quickly to new nail care technologies and products, offering clients cutting-edge services.
- Provided training to new nail technicians, ensuring consistent quality of service across team.
- Enhanced client satisfaction with meticulous attention to detail in nail art designs.
- Enhanced salon revenue with introduction of upselling techniques for premium nail care products.
- Cleaned and sanitized tools and equipment before each client.
- Offered personalized services according to needs and preferences.
- Designed creative nail art designs and patterns.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Collaborated with other members of salon staff to provide amazing client experience.
- Performed detailed trimming, filing and other nail services.
- Kept client's nails in great condition and offered advice on maintaining manicures.
- Grew repeat client base through effective marketing and customer service.
- Followed proper safety and sanitation guidelines while performing nail services.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Assisted customers in selecting and applying appropriate nail colors.
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Educated clients on proper use of salon products.
- Executed pedicures and manicures using professional quality products and tools.
- Administered polishes, creams and cuticle oils.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Provided clients with advice and education on best nail care practices.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
Sales Account Admin
Cox Business Services
07.2000 - 03.2003
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Accounting Clerk
Harvest Meat Company
03.1999 - 06.2000
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
- Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Input financial data and produced reports using Software.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Entered figures using 10-key calculator to compute data quickly.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Corporate Sales Consultant and Customer Service Re
Harvest Meat Company
03.1998 - 06.2000
- Streamlined internal processes for improved efficiency within the sales team, reducing time spent on administrative tasks.
- Provided exceptional customer service, addressing concerns promptly and ensuring long-term satisfaction.
- Attended trade shows and conferences, representing the company professionally while expanding brand awareness.
- Customized product offerings based on client feedback, leading to enhanced customer satisfaction rates and increased referrals.
- Coordinated effectively with marketing teams to develop targeted campaigns that generated quality leads for conversion.
- Collaborated with cross-functional teams to ensure client satisfaction and timely delivery of products or services.
- Nurtured a professional network, resulting in new leads and opportunities for corporate sales growth.
- Negotiated favorable contract terms with clients, balancing their needs against company objectives for win-win outcomes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Dispatcher Office Manager
Roadrunner Rock and Granite
02.1993 - 04.1997
- Handled pressure situations with composure, providing timely support to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
Nail Technician -
Academy of Nail Technician
Phoenix, AZ08.2000
Skills
- Scheduling coordination
- Prioritization
- Route planning
- Geographical expertise
- Multi-line phone proficiency
- Strong problem solver
- Filing and data archiving
- Administrative support
- Time management
- Attention to detail
- Written communication
- Mail handling
- Bookkeeping
- Professional and mature
- Documentation and recordkeeping
- Spreadsheet management
- Supply restocking
- Expense validation
- Problem-solving
- Support services
- Calendar management
- Materials distribution
- Excel spreadsheets
- Records management
- Meeting planning
- Business administration
- Excellent communication
- Administrative background
- Logistical planning
- Inventory replenishment
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Organizational skills
- Team collaboration
- Telephone and email etiquette
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Billing processing
- Task prioritization
- Self motivation
- Analytical thinking
- Interpersonal skills
- Conflict resolution
- Professionalism
- Invoice processing
- Inventory control
- Quality control
- Staff supervision
- Workflow management
- Time management abilities
- Continuous improvement
- Adaptability
- Performance monitoring
- Crisis management
- Office equipment operation
- Professional demeanor
- Problem-solving aptitude
- Process improvement
- Project coordination
- Vendor relations
- Event coordination
- Word processing
- Product ordering
- Multi-line phone systems
Timeline
Self Employed Nail Tech
Hole in the Wall Nails
06.2014 - Current
Self Employed Nail Tech
Split Ends
08.2010 - 06.2014
Self Employed Nail Tech
Bushwackers
01.2008 - 08.2010
Self Employed Nail Tech
Cut and Dye
09.2005 - 11.2008
Self Employed Nail Tech
Cut Loose
09.2000 - 12.2005
Sales Account Admin
Cox Business Services
07.2000 - 03.2003
Accounting Clerk
Harvest Meat Company
03.1999 - 06.2000
Corporate Sales Consultant and Customer Service Re
Harvest Meat Company
03.1998 - 06.2000
Dispatcher Office Manager
Roadrunner Rock and Granite
02.1993 - 04.1997
Dispatcher Office Assistant
Bedrock Stone
Nail Technician -
Academy of Nail Technician
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