JAMIE SO
San Leandro,CA
Summary
Professional Dispatcher with experience in office administration, adept at managing daily operations and ensuring efficient communication. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in multitasking, problem-solving, and maintaining organized records, bringing reliability and results-driven mindset to every task.
Overview
9
9
years of professional experience
Work History
Dispatcher Office Assistant
JCR Logistic
Oakland, CA
08.2025 - Current
- Coordinated communication between drivers and clients to ensure timely deliveries.
- Managed scheduling of shipments, optimizing routes for efficiency.
- Supported efficient scheduling processes, arranging staff coverage for shifts and managing time-off requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Streamlined documentation processes to improve operational workflow.
- Assisted in tracking inventory levels and maintaining accurate records.
Dispatcher Coordinator
Jb Logix
Pleasanton, CA
04.2024 - 07.2025
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing new scheduling system and optimizing routes, resulting in improved response times.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams to ensure optimal coverage during peak hours, facilitating uninterrupted service delivery.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Conducted regular audits of dispatcher logs, ensuring accuracy and adherence to company standards, which strengthened accountability.
- Enforced safety procedures for all dispatched personnel, resulting in fewer accidents or incidents in the field.
- Contributed to the development of company policies regarding dispatch operations, ensuring compliance with industry regulations and best practices.
- Developed strong working relationships with local emergency services to ensure smooth coordination during critical events.
Scheduler
Digestive Health Center
Oakland , CA
06.2023 - 04.2024
- Created and maintained employee schedules to ensure adequate staffing levels.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Maintained accurate records of all tasks completed by the team.
- Created, updated, and monitored project schedules for multiple departments.
- Conducted regular meetings with project teams to discuss progress and set goals.
- Scheduled and confirmed appointments.
- Entered information into system to update status reports.
- Updated reports and daily logs for management use and permanent files.
- Analyzed demand and recommended updates to calendar schedule.
- Handled incoming calls and directed callers to appropriate department or employee.
- Received and distributed mail, letters and packages.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Intake Specialist
Wheelcare Express
San Leandro, CA
02.2022 - 06.2023
- Answered and logged incoming inquiries via phone, fax and email.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Verified insurance eligibility, benefits and patient liabilities for defined services.
- Received inbound calls to obtain clinical information from providers to create authorizations and referrals.
- Processed paperwork, obtained billing forms and secured confidential information.
- Updated patient information on computer system to maintain billing accuracy.
- Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
- Established and maintained correspondence systems to manage information requests and distribution.
- Corresponded with hospitals and medical offices regarding incoming home health referrals.
- Scheduled appointments for patient consultations, tests and procedures.
- Maintained accurate records and documented client data in company databases.
- Helped individuals address disabilities and put together career plans.
Receptionist
CDG Trading Company
Alameda, CA
07.2017 - 05.2019
- Greeted customers, answered general questions and directed to appropriate locations.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events..
- Scheduled and confirmed appointments and meetings for management team.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled and confirmed appointments.
- Scheduled appointments and maintained and updated appointment calendars.
Education
BBA - Business Management
Menlo College
Atherton, CA06-2017
Skills
- Dispatch software
- Logistics management
- Route planning
- Scheduling coordination
- Scheduling skills
- Dispatching procedures
- Incident reporting
- Geographical expertise
- Data entry
- Time management
- Multitasking and organization
- Customer service
- Customer relations
- Team collaboration
- Verbal and written communication
- Problem-solving
- Decision-making
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native/ Bilingual
Timeline
Dispatcher Office Assistant
JCR Logistic
08.2025 - Current
Dispatcher Coordinator
Jb Logix
04.2024 - 07.2025
Scheduler
Digestive Health Center
06.2023 - 04.2024
Intake Specialist
Wheelcare Express
02.2022 - 06.2023
Receptionist
CDG Trading Company
07.2017 - 05.2019
BBA - Business Management
Menlo College