Toni Young
Richmond
Summary
Seasoned Customer Service Dispatcher with background in high-pressure environments. Managed coordination of services and efficient routing, demonstrating strong problem-solving skills. Showcased top-notch communication abilities while resolving customer inquiries, contributing to improved customer satisfaction. Proven track record in multi-tasking and prioritizing tasks effectively under fast-paced conditions.
Overview
23
23
years of professional experience
Work History
Customer service/Dispatcher Office Assistant
Amazon
Richmond
05.2014 - 08.2024
- Coordinated inbound and outbound shipments to ensure timely deliveries.
- Managed communication between customers and delivery teams effectively.
- Utilized dispatch software to track orders and optimize routing processes.
- Scheduled driver shifts based on workload and operational needs.
Transporting Agent
Echo Transportation
Benton Harbor
01.2002 - 04.2015
- Transported goods safely to various locations per company guidelines.
- Maintained accurate logs of deliveries and vehicle inspections.
- Assisted in loading and unloading shipments efficiently.
- Ensured compliance with safety regulations during transport operations.
- Developed strong relationships with clients to enhance service quality.
- Communicated with dispatch regarding route changes and delivery issues.
Education
Benton Harbor High School
Benton Harbor, MISkills
- Dispatch software
- Order tracking
- Route optimization
- Vehicles inspection
- Customer communication
- Safety compliance
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- Adaptive thinking
- De-escalation techniques
- Complaint handling
- Call routing
- Service orientation
- Customer education
- Shipment scheduling
Timeline
Customer service/Dispatcher Office Assistant
Amazon
05.2014 - 08.2024
Transporting Agent
Echo Transportation
01.2002 - 04.2015
Benton Harbor High School