Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kasey Schultz

Waukesha,WI

Summary

Proven to excel in high-stress environments, I leveraged my dispatch software expertise and exceptional stress tolerance at Aptive Environmental to enhance dispatch coordination and customer relations. My approach, blending regulatory compliance with empathy, significantly improved workflow efficiency and customer satisfaction, showcasing my dedication to results and integrity.

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

12
12
years of professional experience

Work History

Dispatcher/Customer Service Representative/Quality Assurance Analyst

Aptive Environmental
06.2020 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking 45+ fleet vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
  • Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
  • Fixed identified issues to improve workflows.
  • Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.

Preschool Teacher

All About Learning
02.2019 - 06.2020
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.

In-Home Nanny

Nanny Services
03.2017 - 09.2018
  • Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Supported families by managing household tasks such as laundry, light cleaning, and errand running.
  • Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.

Machine Operator

Dickten Masch Plastics
04.2015 - 10.2015
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated multiple machines simultaneously to meet production requirements.
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.

Cashier

Mobil Gas Station
10.2014 - 04.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Sandwich Artist

SUBWAY®Restaurants
03.2012 - 04.2015
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Trained team members to prepare sandwiches and other items according to instructions.

Education

High School Diploma -

South High School
Waukesha, WI

Skills

    Data Entry

    Dispatch software

    Stress Tolerance

    Dispatching procedures

    Customer Relations

    Dispatch Coordination

    Schedule Management

    Customer Relationship Management

    Call Center Software

    Regulatory Compliance

    Work Ethic and Integrity

    Patience and Empathy

    Zendesk experience

Timeline

Dispatcher/Customer Service Representative/Quality Assurance Analyst

Aptive Environmental
06.2020 - Current

Preschool Teacher

All About Learning
02.2019 - 06.2020

In-Home Nanny

Nanny Services
03.2017 - 09.2018

Machine Operator

Dickten Masch Plastics
04.2015 - 10.2015

Cashier

Mobil Gas Station
10.2014 - 04.2015

Sandwich Artist

SUBWAY®Restaurants
03.2012 - 04.2015

High School Diploma -

South High School

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Kasey Schultz