ELIZABETH RUIZ
10321 Flatland Trail, Converse,TX
Summary
Reliable Dispatcher with 30 years of experience. Highly effective at maintaining tight schedules and keeping callers satisfied and drivers safe. Enthusiastic about driving improvements to business operations. Adept at coordinating schedules and field personnel to provide efficient service to callers.
Overview
24
24
years of professional experience
Work History
Dispatcher Office Assistant
Amigos Mechanical Services
244 FM306 STE #422, New Braunfels, Texas
07.2002 - Current
- Directed dispatching, routing and tracking of fleet vehicles.
- Processed work orders and printed invoices and created daily part logs.
- Directed investigations to verify and resolve customer complaints.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch system and prioritize daily calls.
- Sent out technicians to assist on jobs based on locations, needs and worker availability.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Customer Service Supervisor
A & E Factory Service Repair
San Antonio, Texas
08.1996 - 10.2000
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Education
Some College (No Degree) - General Studies
Mt. San Antonio College
Walnut, CaliforniaSkills
- Work Personnel Advisement
- Team Work Scheduling
- Call Center Software
- Calendar and Scheduling Software
- Repair Scheduling
- Route Planning and Adjustment
- Office Supplies and Inventory
- Speech Clarity
- Customer Experience
Languages
Spanish
e
Timeline
Dispatcher Office Assistant
Amigos Mechanical Services
07.2002 - Current
Customer Service Supervisor
A & E Factory Service Repair
08.1996 - 10.2000
Some College (No Degree) - General Studies
Mt. San Antonio College
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