Jacquelyn Cain
Columbus,OH
Summary
Dynamic Server, Event Ambassador and bartender with a strong work ethic and exceptional customer service skills honed at TopGolf. Proven ability to enhance guest experiences through effective multitasking and order accuracy. Recognized for fostering team collaboration and providing personalized recommendations, ensuring memorable events and repeat visits.
Overview
3
3
years of professional experience
Work History
Server/ Event Ambassador
Smash Park
Columbus, OH
08.2025 - Current
- Engaged with guests to create a welcoming atmosphere and encourage repeat visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest
- Checked guests' identification before serving alcoholic beverages.
- Assisted with the setup and teardown of event spaces, ensuring a seamless transition between activities.
- Monitored guest satisfaction during events, adjusting services based on real-time feedback.
- Utilized problem-solving skills to address any unexpected challenges that arose during events, ensuring minimal impact on attendee experience.
- Collaborated with event organizers to ensure a smooth and successful event execution.
- Monitored event spaces for cleanliness, safety, and accessibility throughout the duration of each event.
- Provided timely feedback to event management team regarding potential improvements, leading to enhanced future events.
- Supported fellow Event Ambassadors in their roles, fostering a positive team environment and ensuring seamless collaboration.
- Enhanced attendee experience by assisting with event setup and teardown procedures.
Server/ Event Ambassador/ Bartender
TopGolf
Columbus, OH
01.2023 - Current
- Delivered exceptional customer service by anticipating needs and providing personalized recommendations.
- Maintained cleanliness and organization of dining and bar areas to enhance guest experience.
- Utilized point-of-sale system to handle customer orders with accuracy and efficiency.
- Assisted in training new staff on service protocols and menu knowledge to ensure consistency.
- Executed opening and closing duties, ensuring all operational standards were met.
- Engaged with guests to create a welcoming atmosphere and promote repeat visits.
- Promoted special events and menu items to enhance customer awareness and drive sales.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported bar operations by preparing and serving beverages according to established recipes.
- Provided timely feedback to event management team regarding potential improvements, leading to enhanced future events.
- Supported fellow Event Ambassadors in their roles, fostering a positive team environment and ensuring seamless collaboration.
- Enhanced attendee experience by assisting with event setup and teardown procedures.
Server/ Bartender
Worthington Hills Country Club
Columbus, OH
08.2022 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
High School Diploma -
Worthington Kilbourne High School
Worthington, OH05.2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- High volume dining
- Order accuracy
- Food safety practices
- Food safety
- Table resetting
- Liquor, wine, and food service
- Buffet setup and takedown
- Reliability
- Multitasking Abilities
- Team leadership
Timeline
Server/ Event Ambassador
Smash Park
08.2025 - Current
Server/ Event Ambassador/ Bartender
TopGolf
01.2023 - Current
Server/ Bartender
Worthington Hills Country Club
08.2022 - 02.2024
High School Diploma -
Worthington Kilbourne High School