Ivy Kelty
Frisco
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
1
1
year of professional experience
Work History
Server/Event Ambassador/Shift Leader
Topgolf USA
03.2025 - Current
- Provided exceptional customer service by anticipating guest needs and responding promptly to inquiries.
- Managed order accuracy and timely delivery of food and beverage items to enhance guest satisfaction.
- Operated POS system to process transactions efficiently, ensuring smooth financial operations.
- Collaborated with kitchen staff to maintain communication for prompt meal service and quality assurance.
- Assisted in training new team members on service protocols and menu knowledge to ensure consistency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Hostess/Server
Babes Chicken House
07.2024 - 03.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing seating arrangements during peak hours.
- Assisted in training new staff on customer service protocols and procedures.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
No Degree - Esthetics
Dallas Skin Institute
Dallas, TX12-2025
High School Diploma -
MemoriAL High School
Frisco, TX05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
- Team collaboration
- Sales techniques
- Regulatory compliance
- Multitasking and organization
- Group and individual instruction
Timeline
Server/Event Ambassador/Shift Leader
Topgolf USA
03.2025 - Current
Hostess/Server
Babes Chicken House
07.2024 - 03.2025
No Degree - Esthetics
Dallas Skin Institute
High School Diploma -
MemoriAL High School
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