Jacquelyn Calderon
Union City,CA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well
both independently and within team settings to achieve goals. Skilled communicator and problem
solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bank Teller
BMO Bank of Montreal
San Leandro, CA
03.2023 - Current
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Educated customers about different types of banking services available at the branch.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Leveraged customer service and sales abilities to consistently meet performance goals.
Retail Sales Associate Cashier
Banana Republic
Livermore, CA
11.2022 - 10.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive
aspects. - Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
Cashier
Buffalo Wild Wings
Union City, CA
06.2022 - 11.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed customer orders and accurately handled payment transactions.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Helped customers navigate applications and in-store technology to deliver best-in-class
experiences. - Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Guest Service Associate
Oakland Zoo
Oakland, CA
06.2021 - 05.2022
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Operated cash register to record transactions accurately and efficiently.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Nursing Assistance
Bay Area Cna School
Dublin, CA03-2024
High School Diploma -
Grizzly Youth Academy
San Luis Obispo, CA03-2022
Skills
- Customer Relationship Management
- Positive Customer Engagement
- Excellent Written and Verbal
- Communication
- Strong Communication and Interpersonal Skills
- Time Management
- Cash Handling
- Goal-Driven
- PC Proficiency
- Credit Card Applications
- Patient Care
- Basic Life Support
- Feeding Assistance
- Vital signs monitoring
- Toileting assistance
- Compassion and Empathy
- Complex Problem-Solving
- Mobility Assistance
- Collecting specimens
- Transporting patients
- Maintaining confidentiality
- Compassionate communication
Certification
- Certified nurse assistance, Bay Area CNA - 2024
- The Vineyards Health Care Center Training - 2024
- 160 Total Hrs Of Training
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Bank Teller
BMO Bank of Montreal
03.2023 - Current
Retail Sales Associate Cashier
Banana Republic
11.2022 - 10.2023
Cashier
Buffalo Wild Wings
06.2022 - 11.2022
Guest Service Associate
Oakland Zoo
06.2021 - 05.2022
Nursing Assistance
Bay Area Cna School
High School Diploma -
Grizzly Youth Academy