Summary
Overview
Work History
Education
Skills
Publications
Volunteer Experience
References
Languages
Job Related Training
Timeline
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JACQUELYN CANEZ

Casa Grande,United States

Summary

Dynamic professional with extensive experience as a detention officer, contracted with the Department of Homeland Security. Skilled in maintaining detailed records and facilitating bilingual communication. Proven leadership in team management and implementation of safety protocols, ensuring compliance and enhancing operational efficiency. Strong capabilities in observation, reporting, and conflict resolution.

Overview

5
5
years of professional experience

Work History

ICE Detention Officer

CoreCivic
Eloy, Arizona
06.2025 - Current
  • Monitor detainee behavior to maintain safety and security within the facility.
  • Conduct regular inspections of the facility, detainee cells, and equipment for compliance and potential contraband.
  • Implement emergency response procedures during incidents and disturbances.
  • Subdue and restrain resisting detainees while employing defensive tactics and approved non-lethal force.
  • Follow the daily routine schedule and take head counts of all detainees in the assigned cell block.
  • Enforce disciplinary action when appropriate, according to established guidelines.
  • Transport and escort detainees to hospitals.
  • Implement de-escalation techniques to resolve conflicts and maintain order within the facility.
  • Facilitate English/Spanish translation between detainees and staff as needed.

Data Entry Specialist

SOS International
Reston, United States
05.2024 - 03.2025
  • Leveraged APIP, E3, and Microsoft software to enter and process detainee data efficiently.
  • Served as translator for Border Agents and detainees during interactions.
  • Collected critical data from legal identification, biographical records, and DNA collections.
  • Performed various clerical functions including printing and scanning documents.
  • Protected confidential information through strict compliance with security protocols.
  • Typed at 80 wpm to ensure timely completion of tasks.
  • Organized cell placements for new arrivals to enhance facility operations.

Armed Detention Officer

Akima Global Services
Tucson, United States
11.2023 - 04.2024
  • Monitored detainees inside pods, holding cells, and at hospitals, ensuring safety throughout facility.
  • Conducted thorough examinations of bags, property, and incoming detainees, to detect contraband.
  • Prepared documentation for proper storage of detainee property.
  • Escorted detainees between cells and pods, maintaining security during movements.
  • Maintained accurate logs of detainee activities, meals, and movements during shifts.
  • Participated in training exercises to uphold DHS requirements and certifications.
  • Managed security issues and emergencies effectively while remaining composed.
  • Maintained radio communication with fellow officers to relay information on potential risks.

Child Caregiver at Border Patrol Facility

Deployed Resources LLC
Rome, United States
07.2021 - 11.2023
  • Monitored, fed, cared for, and bathed unaccompanied children aged 0 to 17.
  • Provided English and Spanish translation between agents, medical staff, and detainees as needed.
  • Maintained inventory reports of essential supplies for caregiving.
  • Comforted unaccompanied children while organizing their documents systematically.
  • Coordinated drop-off and pick-up procedures between BP and temporary shelters.
  • Reported child activities, demeanor, and health concerns to medical staff.
  • Attended workshops on best practices in childhood trauma and abandonment.

Child Development Center Program Assistant

United States Air Force
Tucson, United States
09.2020 - 02.2021

(International transfer due to spouse's "Permanent Change of Duty Station")

  • Documented child development and communicated observations to parents during pickups.
  • Designed engaging bulletin boards to highlight student achievements.
  • Completed 120 module hours focused on Early Childhood Development.
  • Taught hygiene practices, including hand-washing and teeth-brushing, to promote health.
  • Administered first aid in accordance with established safety protocols.
  • Collaborated with other providers to foster a supportive team atmosphere.
  • Balanced play, rest, and learning through effective scheduling strategies.
  • Modeled appropriate behavior and reinforced positive choices for children.

Education

High school diploma - General Studies

James A Garfield High School
East Los Angeles, CA, United States
06.2010

Some college - Journalism/Public Relations

East Los Angeles College
Monterey Park, CA, United States

Skills

  • Maintaining detailed records and documentation
  • Bilingual English and Spanish
  • Team leadership
  • Research
  • Fact-checking
  • Inventory tracking
  • Storage
  • Workflow organization
  • DHS Secret security clearance
  • Customer service
  • Strong communication skills
  • Observation reporting

Publications

  • Wrote and Photographed for the East Los Angeles College Newspaper.

Volunteer Experience

The Ark of Montebello (Church) in Montebello, CA. Throughout many years (beginning in 2012), I have worked alongside my church, in traveling to Mexico and providing orphanages with supplies and food needed, along with contributing my time painting, building and refurbishing their facilities.

References

  • Noemic Vargas, COSTCO, Former Supervisor at a different company, 323-219-8382
  • Lavar Grimes, AKIMA, Supervisor, 325-273-0244
  • Allyson Peavy, Known for 21 years, Friend (Supervisor at FedEx), 562-965-4397

Languages

  • English, Native
  • Spanish, Native

Job Related Training

  • 15+ years of work experience in extremely high demanding environments
  • All of my work experienced has revolved around customer service, and I have very strong interpersonal skills.
  • Top-notch grammar, spelling and ability to compose communications both formally & casually in English OR Spanish
  • Experience using several software programs.
  • I THRIVE whether I am working with a team or on my own.

Timeline

ICE Detention Officer

CoreCivic
06.2025 - Current

Data Entry Specialist

SOS International
05.2024 - 03.2025

Armed Detention Officer

Akima Global Services
11.2023 - 04.2024

Child Caregiver at Border Patrol Facility

Deployed Resources LLC
07.2021 - 11.2023

Child Development Center Program Assistant

United States Air Force
09.2020 - 02.2021

High school diploma - General Studies

James A Garfield High School

Some college - Journalism/Public Relations

East Los Angeles College