Jacquelyn Cisneros
Peoria,AZ
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Nursing Assistant
Banner Thunderbird Medical Center
Glendale, AZ
02.2024 - Current
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Answered call lights promptly and responded to patient needs accordingly.
- Administered medications and educated patients and families on correct at-home administration.
- Turned and repositioned bedridden patients to prevent bedsores.
- Responded quickly and calmly in emergency situations such as cardiac arrests or falls.
Service Desk Associate
Eos
Glendale, AZ
12.2023 - Current
- Greeted guests upon arrival and provided excellent customer service.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Trained newly hired employees on front desk procedures and business operations.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Handled payment processing and provided customers with receipts and proper bills and change.
Seasonal Worker
Bath & Body Works
Peoria, AZ
10.2021 - 01.2024
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Patient Transport Supervisor
Banner Health
Sun City, AZ
01.2023 - 12.2023
- Directed and supervised team of 35+ employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Coordinated employee schedules according to shift changes and availability.
- Reviewed and approved time cards, vacation requests, overtime hours, insurance deductions and other pay related items.
Patient Transport Dispatcher
Banner Health
Sun City, AZ
08.2021 - 12.2023
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Maintained logs of all incoming calls and assigned tasks.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Conducted regular training sessions for new hires on proper protocols.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
Patient Transporter
Banner Boswell Medical Center
Sun City, AZ
07.2020 - 12.2023
- Provided patient transport using various equipment and adhered to safety protocols.
- Maintained all schedules by delivering patients safely and on time to procedure rooms.
- Moved patients in and out of vehicles and lifted on and off beds.
- Checked wheelchair and stretcher functionality prior to patient pick up.
- Picked up requested orders to move equipment and supplies to assigned treatment areas.
- Cleaned, disinfected and prepared rooms for incoming patients.
- Transport items to laboratory or pharmacy, verifying proper documentation and delivery to authorized personnel.
- Trained new employees
Caregiver
Freedom Plaza
Peoria, AZ
05.2019 - 01.2020
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Reported concerns to nurse supervisor to promote optimal care.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Provided ongoing compassionate patient care for each client.
- Assisted patients with bathing, dressing, daily hygiene care and grooming.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Maintained network of connected caregivers to promote continuous professional development.
Cashier
Frys Food Store
Peoria, AZ
10.2018 - 05.2019
- Operated cash register, collected payments and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Associate of Arts -
Maricopa Community Colleges - Glendale Community College
05.2022
Emergency Medical Technician -
Maricopa Community Colleges - Paradise Valley Community College
05.2021
High School Diploma -
Peoria High School
05.2018
Skills
- Patient Care
- Volunteer (5 years)
- Vital Signs Experience
- Microsoft
- Medical Terminology
- Hospital Experience
- Multitasking
- Great communication
- Dispatch communication protocols
- Critical thinking
- PPE use
- Leadership
- Work ethic
- Community Engagement
- Positive Attitude
- Training Delivery
Certification
- CPR certified through American Heart Association 12/2023
- EMT Completion Certification (May 2021)
Timeline
Patient Care Nursing Assistant
Banner Thunderbird Medical Center
02.2024 - Current
Service Desk Associate
Eos
12.2023 - Current
Patient Transport Supervisor
Banner Health
01.2023 - 12.2023
Seasonal Worker
Bath & Body Works
10.2021 - 01.2024
Patient Transport Dispatcher
Banner Health
08.2021 - 12.2023
Patient Transporter
Banner Boswell Medical Center
07.2020 - 12.2023
Caregiver
Freedom Plaza
05.2019 - 01.2020
Cashier
Frys Food Store
10.2018 - 05.2019
Associate of Arts -
Maricopa Community Colleges - Glendale Community College
Emergency Medical Technician -
Maricopa Community Colleges - Paradise Valley Community College
High School Diploma -
Peoria High School