Jacquelyn DeBoard
Lebanon,PA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse Restaurant
Lancaster, PA
03.2025 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, optimizing workflow and service speed.
- Trained new staff on menu items, service standards, and point-of-sale systems.
- Collaborated with kitchen staff to ensure accurate order delivery and presentation.
- Upsold menu items effectively, contributing to increased sales revenue.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Dental Assistant
Little Bee's Pediatric Dentistry
Lebanon, PA
04.2024 - Current
- Assisted pediatric dentists during examinations and procedures, ensuring patient comfort and adherence to safety protocols.
- Maintained accurate patient records and collaborated with dental team to streamline appointment scheduling.
- Educated patients and parents on oral hygiene practices, reinforcing preventative care strategies.
- Managed inventory of dental supplies, ensuring availability of necessary materials for efficient operations.
- Trained new staff on office procedures and patient management techniques, fostering a supportive learning environment.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Implemented improved workflow processes that enhanced operational efficiency within the clinic setting.
Membership Specialist
Lebanon Country Club
Lebanon, PA
10.2022 - 02.2024
- Promoted effective issue resolution regarding employees or members through active listening and dynamic communication skills.
- Developed and implemented membership outreach initiatives to enhance community engagement.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Presented professional appearance and assisted with product placement and visual merchandising tasks.
- Negotiated and closed deals with minimal oversight.
- Coordinated onboarding processes for new members, ensuring seamless integration into club activities.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Bartender/Server
Lebanon Country Club
Lebanon, PA
09.2020 - 02.2024
- Crafted and served a diverse range of beverages, ensuring high-quality standards and customer satisfaction.
- Managed bar inventory, monitored stock levels, and ordered supplies to maintain optimal operations.
- Trained and mentored junior bartenders on mixology techniques and customer service best practices.
- Developed seasonal cocktail menus that enhanced guest experience and encouraged repeat visits.
- Implemented efficient workflow processes to improve service speed during peak hours.
- Built rapport with patrons, fostering a welcoming atmosphere that promoted engagement and loyalty.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server
Ruby Tuesday Restaurant
Lebanon, PA
11.2019 - 07.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
High School Diploma -
Cedar Crest High School
Lebanon, PA05.2020
Bachelor of Science - Biology
Millersville University of Pennsylvania
Millersville, PA05.2029
Skills
- Supervision & Leadership
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Friendly, Positive Attitude
Certification
Radiology Certified 2022-03-03
Awards
Silver Medal in Dental Assisting for Skills USA
Timeline
Server
Texas Roadhouse Restaurant
03.2025 - Current
Dental Assistant
Little Bee's Pediatric Dentistry
04.2024 - Current
Membership Specialist
Lebanon Country Club
10.2022 - 02.2024
Bartender/Server
Lebanon Country Club
09.2020 - 02.2024
Server
Ruby Tuesday Restaurant
11.2019 - 07.2021
High School Diploma -
Cedar Crest High School
Bachelor of Science - Biology
Millersville University of Pennsylvania